Simple Casino - Hráč si stěžuje na VIP status.

Due to my high deposits, I am listed as a VIP player in the casino and receive 15% on my losses. Now I have paid in more than 1200 euros again and was kicked out of the VIP program without warning! I already complained in the casino why they didn't inform me about the loss of my VIP status, but the only answer I get is that this is the case now. I would like to have my 15% cashback back on my last deposits, but they refuse. Can you just change the status without informing me?

Durch meine hohen Einzahlungen bin ich in dem Casino als VIP Player geführt und bekomme 15 % auf meine Verluste . Nun habe ich erneut mehr als 1200 Euro eingezahlt und wurde ohne Vorwarnung aus dem VIP Programm geschmissen ! Habe mich in dem Casino schon beschwert, warum man mich über den Verlust meines VIP Status nicht informiert aber als Antwort bekommt ich nur, das das jetzt so ist . Ich hätte gerne meine 15 % cashback auf die letzen Einzahlungen zurück aber sie weigern sich . Dürfen die einfach den Status ändern ohne mich zu informieren ?

Hello Christina,

Thank you for submitting your complaint and I'm really sorry to hear about your issue with Simple Casino. Please allow me to ask you a few more question before we would try to contact the casino. As I was trying to find any information about the casino's VIP program, I've noticed that there isn't any basic information about it on the site so I'm not 100% sure how does it work in this casino. Isn't there any requirements from the VIP status which you haven't met and that's why you lost that status? How long have you been a VIP player there and when did you lose your status.

Looking forward to your answer and I hope we will be able to resolve it as soon as possible.

Regards,

Nick

Casino.guru

When asked how they came to the decision, the support only said that they are not allowed to provide any information

Auf Nachfrage wie sie zu der Entscheidung gekommen sind, meinte der Support nur, darüber dürfen sie keine Auskunft geben

The VIP Manager has now contacted me ... I cannot be told why the status was removed. However, I got the cashback credited. Thus the case can be closed

Der VIP Manager hat sich nun gemeldet … warum der Status entfernt wurde kann man mir nicht sagen . Ich habe allerdings den cashback gutgeschrieben bekommen . Somit kann der Fall geschlossen werden

Dear Christina,

Thank you very much for letting us know that the issue has been resolved. We gladly hear that you have received your cashback. Please do not hesitate to contact us if you will come across any other trouble in the future, we will try our best to help you. The complaint will be now closed as resolved.

Regards,

Nick

Casino.guru