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Withdrew money about 5mts ago still haven't got my winnings i have sent documents millions of time

Dear Evette,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have accumulated your winnings with or without an active bonus?

In the meantime, I would suggest checking our review for Silver Oak Casino: https://casino.guru/Silver-Oak-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

No active bonus, when requested for withdrawal i sent all documents at least 5 times in the months

Thank you very much, Evette, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello evette899,

I looked at your complaint and will do my best to help you. I would like to invite Silver Oak Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hey all,

Having a look a here and we do indeed have your documents confirmed but I'm not seeing any payout method confirmation evette899. One of my agents will be reaching out to you shortly via email, just work with him and we should be able to get things moving for you.

Best,

Nick and Silver Oak

Dear evette899,

please, follow Nick's instructions and let me know about your progress.

My payout method was bank transfer to a bank that excepted international transfer, u would think in 5mt time they would of question the payout instead of me sending documents after documents

Noone has contacted me

Hey evette899,

I double checked and the email went out to you on Monday as I was writing my initial response. Check your spam box perhaps but it is registered in our system as delivered.

Best,

Nick and Silver Oak

First of all i see that silver oaks is doing to prolong giving my winnings this what i been dealing with since Dec 2020, first of all i ask for BANKWIRE TRANSFER NOT A CHECK, I HAVE SENT MY BANK INFO NUMEROUS TIMES YALL KEEP ASKING BUT NOT SENDING ME MY WINNINGS I REQUESTED BANK TRANSFER, NOW IAM GOIN THROUGH THE SAME THINGS I HAVE EMAILS SENDING VERY IMPORTANT BANK INFO, SO WHY R YALL PLAYING AROUND ONCE AGAIN, SO DO I HAVE TO WAIT ANOTHER 5MTS TO GET PROCESS AGAIN

I have sent request info now there saying they cannot except when I have Tex everything this is what I go through with this casino how do they want me to send it iam not understanding all this to prolong once again

What do these people want me to do I have sent like ask a thousand times y is it so hard to get my winnings

Greetings evette899,

I first need to say we genuinely want to pay you. Please understand Alex is quite good at what he does and works directly for me. If he requests something it is in no way to inconvenience you, in fact quite the opposite. We are capable of expediting things for you in many ways but first we need to have valid and complete payout information on file.

We were unable to locate any previous submission of payout details in our system so we are starting from scratch here. There are banks and types of accounts our 3rd party payment providers are capable of transferring to and some not, it isn't as simple as any of us would like but it is safe and reliable.

All that needs to be done is for you to cooperate with Alex and get him the necessary information and we should be able to resolve this for you. Until it is approved and on file in your casino account we will be unable to move forward.

Best wishes,

Nick and Silver Oak

So 5mts later my bank is not accepted why should i run around with two bank accounts at the beginning it was said to have a bank that has international bank wire thats y i let old bank account go for the new bank

How do i now what banks r accepted

Still trying to get a reply from silver oak because there saying they dont except my bank after sending bank documents numerous times, this is the first time there telling me this, so i dont no what banks they use and how was i suppose to no when i use my bank to deposit, so i dont no of any other options r banks, and i cant afford to have on hand two bank accounts and if i did, who is to say it want work, wells Fargo accepted international transfer that y i have it , Thanks for listening

Greetings Evette899,

Based on the payout information you provided I have been able to have your requested withdrawal approved for you. I am attempting to have it paid out to your bank as an exception, no promises but I'll see what I can do here.

Best,

Nick and Silver Oak

These people do whatever it is to pay someone these rules r not listed this not fair

The is that all three casinos that owes me r off the same branch so they have no intention paying me, noone knows when i will get paid but have supposed to have a casino

Dear Nick,

thank you for your effort, please, keep us posted.

Ok

Hey all,

Good news. Payment was sent to our 3rd party on your behalf Evette899 on the 29th of April, as a general rule you should be seeing that arrive in your bank account in 3-10 business days from that date.

Let us know when it arrives.

Best,

Nick and Silver Oak

Ok

Today is the 7th day from 29 haven't received anything hopefully in next two days

Have finally received my winnings thanks so much

Dear evette899,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru