SELECT.bet Casino - Hráč byl obviněn z otevření více účtů.

I did an account on select.bet than I played honestly lonely by myself and won a huge amount of money. The site does not want to pay telling me I did a duplicated account. It is true there is another account but that is not me. That is under my husband's name. I am not living with him, we are not in one household we have different address cards I sent to select.bet but they are always telling me their "truth". They do not want to see the real case and do not want to pay. That is my story frustrating me for many weeks. Please help. Investigate it!

Dear Evelin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you and your husband share any of the following: household or email address, telephone number, same payment account number, IP, or device? Have you activated any promotional offers when depositing funds into your account? Was your account fully verified in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear,

Now I am waiting for a return as an amount the site will transfer for me. But it is not my gained money of course. They said this week I will be paid by this sort of amount. I will contact you as soon as I will know more. Thanks!

I will be waiting for an update patiently. Thank you in advance.

Thank you very much, Evelin, for your email. Do I understand correctly that a refund of all your deposited funds, which has been promised to you, was issued on the 10th of May 2021 but didn't reach your bank account yet?

Could you please check my first reply and advise about the following?

"Do you and your husband share any of the following: household or email address, telephone number, same payment account number, IP, or device? Have you activated any promotional offers when depositing funds into your account? Was your account fully verified in the past?"

Looking forward to hearing from you.

I have no refund yet. You do understand correctly.

My answer is NO for all of your questions. And yes I was fully verified by them. Everything was right until I won 180million huf that they simply do not want to pay out.

Thanks,

Evelin

Could you please forward your game history in Excel format along with any relevant communication between you and the casino to petronela.k@casino.guru? Thank you very much in advance.

I sent it.

Thank you very much, Evelin, for your email. Could you please advise which games you have been playing? Do I understand correctly that this is a sports betting related issue?

Roulette game, no sports betting.

Thank you very much, Evelin, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Evelin.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Thanks! God will help me!

Dear Casino Guru representatives, dear Evelin,

Thank you for inviting us into this thread.

We've been investigating the player's case and now we are ready to provide you with our official statement, based on our records, Finance Team, Customer Support chat/tickets/emails, and high-management decisions.

Initially, the player account was closed due to a violation of our General T&C's (link for them can found here: https://select.bet/en/terms-and-conditions). Our Security Department detected a violation of our duplicated accounts policy namely that you have another account with the username "kacsa2020". Since the account with username "kacsa2020" is opened prior to the new one with the username "kacsa2021", the older one is considered the second consecutive opened account, and as much was permanently closed.

In accordance with our T&C's and policy, the player's account was closed and the wrongfully gained account balance has been redeemed, hence the total amount of player's deposits has been returned.

The total deposited amount was issued and returned to the player's bank account. Please, consider checking with your bank about the possible Track & Trace procedure of the transaction, so you could have more information regarding your account deposit balance.

Once again, we would like to remind you about our Terms & Conditions, point 3.8.1 of "Account and Personal Information"

"The player’s account must be registered in his/her own, personal and correct, name and personal details. The individual has to ensure that all data given at the registration stage is true, complete, and free from error. Registration is allowed only once per person, family, household address, email address, payment account number, site cookies, IP address, and shared computer, i.e. Public library or workplace and cannot share any of the aforementioned with a previously registered account."

We believe both parties will find this informative.

Warm Regards,

The Select.Bet Casino Team

Hello!

The problem is they do not want to pay anything. I am waiting for the deposit to be refunded for more than a month. A transfer to a bank account takes maximum a few days, you also know that. If they want to transfer really I have now my own money which is more than 7million huf.

Thanks!

Any time I can show you the bank account statement to see nothing has been arrived. Still I was in the bank to help me do somehting investigation in my case. The bank also cannot know anything about the deposit. So select.bet does not say the truth.

Hi Evelin,

Thank you for the update.

As we already mentioned, we are advising you to check with your bank about the possibility to track & trace procedure, regarding your funds.

Our Payment Department along with the payment provider also confirmed that the initial refund was initiated and additional information about its status can be advised with your bank.

Kind Regards,

The Select.Bet Casino Team

Please show me something. Which is the bank account number to sent me!? Send me a photo about the transfer. Sorry but I cannot believe anything you since no replies no nothing from you. Never tell me the truth. Every occasion you tell me others. Yesterday your chat colleagues tell me my case is still under revision. They cannot know about the transfer. Yo what is the truth? Show me something to believe you. This whole case is running for more than a month. Incredible...

You see Jozef..

I have no answer..if I am asking for something, I have NO reply.

Incredible...

Dear SELECT.bet Casino team.

Please, is there any way that you can provide us with proof of the transaction? The player can try to trace it with her bank. Could you also double-check if the payment proceeded?

Dear Evelin.

Please, could you confirm creating duplicate accounts? Could you explain why have you created the duplicate? Have you claimed bonuses in both of the accounts?

Dear Jozef,

I have already honestly told you I did not create duplicated accounts. My husband had one and I had also another. My one is differently, a simply unique accout used by only myself. My husband was not next to me, we have different household with different address etc. I did that alone.

Select.bet did not transfer anything! No deposit whether they tell me the transfer is right..they cannot show me anything proving that they tell the truth. Where is the document proving it?! I think honest companies could prove everything they want...

Dear CasinoGuru representatives,

Thank you for your comment.

The player will receive an email with all the necessary information, including confirmation from the payment provider regarding his refund procedure.

Kind Regards,

The SelectBet Casino Team

Well it sounds good...I am waiting for this email from the 10th of May..

Dear Jozef,

As I got this email and confirmation even the transferred amount, I will tell you here immediately. I honestly hope this dead dream will be ended finally..

Dear Jozef,

As I got this email and confirmation even the transferred amount, I will tell you here immediately. I honestly hope this dead dream will be ended finally..

Are you here Jozef? Could you manage to see everything that I sent before?

Thanks,

Evelin

Dear Select.bet Casino team.

Thank you for your cooperation. Please, could you explain the pictures? Have you provided the player with "confirmation from the payment provider regarding his refund procedure"? Is there any transaction number and have you tried to trace the transaction?

Dear Jozef,

Nothing has been happend since my last email. No response and of course no payment from select.bet!! The bank has already confirmed that no transaction exist from that company. So they also agree that no money arrived to me. Jozef, please take this whole case into public among the reviews to everyone has the right to see how this company lies.

Dear Select.bet,

Please be honest, reply, tell the truth and immediately transfer the amount of 2xEUR10,000 you promised to pay.

Thanks,

Evelin

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear CasinoGuru representatives,

Thank you for your update.

An email was sent to the player and all the necessary information regarding his account status.

Our decision remains final and it's not a subject for further discussion.

Warm Regards,

The Select.Bet Casino Team

Hello Evelin.

Please, could you forward me the email the casino is mentioning?

Dear Evelin.

Please, have you contacted your bank about it?

Of course. Each day I am talking to them. No money.

They say if somebody wants to transfer, that money will be completely arrived in this modern world..

So unfortunately the company does not want to do their obligation. They promised and sent me many many emails about the tranfering of refund which is more than 20,000 EUR.

I did not want to do that but I need to ask for the help of authorities.

Could you do something? What is the way you are trying to help me, Jozef?

Thanks,

Evelin

Hello Evelin.

Unfortunately, you have chosen to play with the brand which has a very bad reputation, so there is nothing much we can do, but we always do our best.

Dear SELECT.bet Casino team.

Since the player is unsuccessful with her bank, please, could you contact your payment provider to trace the payment? It is the standard procedure in this situation.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Evelin and CasinoGuru representatives,

Apologies for the late reply.

Our decision remains final and not a subject for further discussion. All of the relevant information has been sent to the player via emails and he's informed about all procedures that have been taken to account.

In regards to the forums the last question - yes, we initiated contact with our payment provider, and evidence was sent via email to the player on 18th of June, 2021.

We hope you will find this informative.

Warm Regards,

The SelectBet Casino Team

Again and again and again I am now telling you. I did NOT get anything from you, NO refund I have. And NO evidence I have. Just a simple fake screenshot from you however, I sent you the OFFICIAL document issued by the Bank there was no transaction from you ever.

No problem. I am giving the case to authority.

Thanks for your fake emails and information.

Evelin

Since the casino team has rejected to discuss further information, we are forced to close this case as 'unresolved'.

The casino can reopen this complaint anytime.

Dear Evelin.

I am very sorry, but in this situation, we’re not able to proceed with further investigation. Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance. 

Best regards, Jozef

jozef.k@casino.guru