Sazka Hry - Hráč zažil technickou závadu.

Beware of game bugs. Unfortunately, I don't have access to last year's game bets, but I deleted the emails. But when the Jackpot fell to me he showed loading the winnings and I spun on the money changed back to the original amount. There was nothing about it in history and the actions of the support seemed so that I learned what is not in history it did not happen. Unfortunately, the only existing evidence of this is just a friend sitting leading me, but no one cares. I'm sorry to write this review so late when I don't even remember exactly which game it was, but they pissed me off and I don't play there anymore. So I'm just warning other people to dishonesty about it.

Pozor na chyby her. Bohužel nemám přístup k sázkám ve hrách z minulého roku ale a emaily jsem smazal. Ale když mi padl Jackpot ukázal načítání výhry a ja protočil dál peníze se změnily zpět na původní částku. V historii nic o tom nebylo a jednání podpry vypadalo tak že jsem se dozvěděl co není v historii to se nestalo. Bohužel jediný existující důkaz toho je jen kamoš co seděl vedl mě ale to nikoho nezajíma. Mrzí mě že tuto recenzy píši tak pozdě když už si nevzpomenu ani přesně která hra to byla ale naštvali mě tím a ja tam již nehraji. Takže jen varuji ostatní cytím v tom nečestnost.

Dear Jakub,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Lastly, could you please advise if the disputed amount of €50,000 EUR is correct?

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Please, if you come across any kind of proof, do not hesitate to contact me and we can reopen this complaint anytime. Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Dear Jakub,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now. Thank you for your understanding.