Sazka Hry - Hráč měl potíže s řádným načtením webové stránky.

For the last 6 months, after a certain number of spins, I regularly see that either the game or the account is not available. When it tries to play the game again, it writes an error. It is not possible to get to the lobby, you have to close the whole page and reopen it.

Poslednich 6 měsíců se mi pravidelně po určitém počtu roztočení objeví,že buď hra,nebo účet není k dispozici. Při pokusu hru pustit znovu to napíše error. Není možné se dostat do lobby,musíte celou stránku zavřít a otevřít znovu.Jak jsem sazku měla ráda,přemýšlím o zrušení účtu...

Dear Lucie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I’m not sure how could I be of help. I would recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more players.

Have you tried to communicate this issue with the casino? Thank you very much in advance for your reply. 

Best regards,

Petronela

Dear Lucie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.