Rich Casino - Hráč zaznamenal potíže s vkladem prostředků na svůj účet.

Hello, my question with the rich casino was not being able to make a deposit, it said that for my location it was not allowed for account uploads, I sent an email but no answer, the next day when I went to log in it said that the account had been disabled , I didn't understand why, since they don't give me answers

Olá, a minha questão com o rich casino foi não conseguir fazer um depósito, dizia que para a minha localização não era permitida para carregamentos de conta, enviei email mas sem resposta, no dia seguinte quando fui iniciar sessão dizia que a conta tinha sido desativada, não entendi o porquê, visto que não me dão respostas 

Dear Pedro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to open an account as a player from Portugal, and it went through without any problem. Portugal is not listed between restricted countries either. 

Do I understand it correctly, that you haven’t succeeded in depositing funds in to your account at all, therefore no money is being held by the casino? We will contact the casino and ask for their justification why your account has been disabled, but, before we do that, please could you advise if your current geolocation is Portugal, or you’re from Portugal originally? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Pedro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.