Regals Casino - Odebrání hráče je zpožděno.

I have properly verified myself and requested the withdrawal. Payment should take place via Mifintity. You can only apply for 400 euros and do it three times. 400 euros were then also yesterday, on 09.06. paid off. The second 400 should not be there until June 13th. come and the next 400 on 15.6 the next on 17.6. Nobody can tell me why that is. The finance department reserves the right to decide on the amount and duration of the payment. At this rate I have to wait three weeks for my money.

Ich habe mich ordnungsgemäß verifiziert und die Auszahlung beantragt. Auszahlung soll über Mifintity stattfinden. Man kann nur 400 Euro beantragen und das ganze drei mal. 400 Euro wurden dann auch gestern also am 09.06. ausgezahlt. Die zweiten 400 sollen aber erst am 13.06. kommen und die nächsten 400 am 15.6 die nächsten am 17.6. Keiner kann mir sagen warum das so ist,. Die Finanzabteilung behält sich vor über die Höhe und die dauer der Auszahlung zu entscheiden. In dem Tempo warte ich drei wochen auf mein geld.

Hello Annchen2205,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Regals Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if it was your first ever withdrawal? Did you try to use a different payment method where you could withdraw higher amount of money or in more frequent interval?

Please note that it can take up to 7 days to receive a withdrawal depending on the payment method in many casinos so I would recommend to use a different method if this one seems to be too slow.

Looking forward to your answer.

Regards,

Nick

Hello Nick

yes it is my first payout. And choosing another method is useless, you can only withdraw 400 euros anywhere in this casino. And the response from the finance department was that they reserve the right to determine the amount and duration of the payout. the first 400 euros came yesterday and the 2nd shouldn't come until Monday, although I applied for all three at the same time. at the speed it takes 3 weeks to get my full profit

Hallo Nick

ja es ist meine erste Auszahlung. Und eine andere Methode wählen nutz nix man kann überall in diesem Casino nur 400 euro abheben. Und die Antwort von der Finanzabteilung war dass sie sich das Recht vorbehalten über die Höhe und die Dauer der Auszahlung zu bestimmen. die ersten 400 Euro kamen gestern und die 2. sollten erst am Montag kommen obwohl ich alle drei gleichzeitig beantragt habe. bei der Geschwindigkeit dauert es 3 Wochen bis ich meinen gesamten Gewinn habe

Hello Annchen2205,

As the casino paid you properly, we can't really do anything with the withdrawal limit. Most of casinos have different payout levels depending on the player's stats like deposits, number of bonuses and other factors.

Do you wish to keep the complaint open until you receive your full payout?

no they can close the complaint

nein sie können die Beschwerde schließen

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick