RANT Casino - Hráč se snaží ověřit svůj účet.

Created account 29e, deposited 2k euros, won 6k euros.

They asked for verification of salary which was credited the same day.

immediately asked how long this takes, they answer 48h. No email on Tuesday so I contact live service, they say they will contact me the same evening, the same show every day until today Friday when I contacted them several times and ask why it is not treated, they answer the same thing that they will take take care of it today promises and declares, since now for the last time they announce that they have closed and that I have to wait until Monday at the earliest. Note that this is only a document that has not even received a yes or no, then the rest will probably be met and we are talking about a processing time of months, which is laughable.

I think this is a clear behavior from a casino that is only interested in having losing customers and not winning and that such behavior should be shown and warned to the public.

Skapade konto 29e, satte in 2k euro, vann 6k euro.

Dom bad om verifikation av lön vilket tillgodogavs samma dag.

frågade direkt hur lång tid detta tar, dom svarar 48h. Inget mail på tisdag så jag kontaktar live service, dom säger att dom kommer kontakta mig samma kväll, samma visa varje dag fram tills idag fredag då jag kontaktat dom flera gånger och frågar varför den inte blir behandlad, dom svarar samma sak att dom kommer ta hand om den idag lovar och bedyrar, sen nu sista gången meddelar dom att dom har stängt och att jag får vänta tills tidigast måndag. Notera att dettta enbart är ett dokument som inte ens fått ett ja eller nej, sedan ska resten antagligen tillgodoses och vi snackar om en behandlingstid om månader, vilket är skrattretande.

Jag tycker det här är ett tydligt beteende från ett casino som bara är intresserade av att ha förlorande kunder och inte vinnande och att sådant här beteende ska visas upp och varnas för allmänheten.

Dear CA,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. The KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It can take some time to fully review all documents.

Is approving the source of income the only thing holding you back from completing the KYC? Did the casino approve the rest of your documents?

Additionally, could you please forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

Hi, they solved the problem later the same day I wrote this to you, so I guess the problem is solved.

Hej, dom löste problemet senare samma dag som jag skrev detta till er, så jag antar att problemet är löst.

Great news, SA! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.