Rajabets Casino - Výběr hráče byl zpožděn kvůli opětovnému ověření.

I have already verified myself in the last year.

Now again the casino is asking for verification.

I have uploaded the document but they are taking long to verify it.

I have deposited my own money and playing and when I tried I can't..

It's been 15 days since I uploaded documents.

Please help

Dear viking12072,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one? 
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I have provided documents like

National I'd front and back.

Selfie with verification. Which is approved (Last year)

Now on 2nd june i have been asked to provide mobile bill.

I have provided the same on 2nd june.

Still the casino is delaying.

Thank you very much for your reply, viking12072. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi kristina.

I have mailed you the attachments.

Thanks

Thank you very much, viking12072, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear viking12072, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Rajabets Casino representative to join this conversation. 

Dear Rajabets Casino, could you please provide more information about this case? 

Looking forward to your reply.

Hello Casino Guru and Vishnu

The users verification appears as in process, let us check the status and revert accordingly.

Best Regards,

Team Rajabets

Hello katarina,

I've provided the necessary documents in the past year itself. (Which are already verified)

This item they asked for mobile bill. I have provided even that as well. On 2nd june.

They are delaying the process. I m struggling to the get the money out.

It's been almost a month. Please help me Katarina.

@Rajabets

Could you please expedite the process.

Dear Rajabets Casino,

thank you for your response. Will you be able to explain why is this verification process being delayed? Is there anything missing? When can viking12072 expect this process to be done, please?

Hi katarina

They have rejected my documents.

I have uploaded new one....

Could you please ask them to expedite the process.

Bcz I'm really struggling for money... It's been 1 month

Thank you

Hi katarina

I have provided the accurate document.

Still they have rejected my documents.

I don't know what's going on.

Hello rajabets.

Last time u asked for phone bill. Ive provided and you have rejected it.

Now ur asking for bank statement...

I'm really struggling for money and u keep delaying the process.

Why?

Hello Mr Vishnu,

You need to provide the complete documents for verification. Please go ahead and provide the requested documents for verification, for the details please contact with Live Support.

    If you have any additional questions, do not hesitate to contact us back in LiveChat or via email at support@rajabets.com and we will be glad to help you.

Dear Rajabets Casino,

can you please describe in more details what is incorrect about the viking12072's documents, so he can avoid making the same mistake over and over again, please?

Hi katarina.

I no longer want to continue with rajabets casino.

I would like to delete my account. Previously I mailed them but are not doing.

Could you please help me with account deletion.

I can't wait for 3 months. Gambling is addictive for me and suffering huge losses.

I'm attaching the previous conversation. Please check.

Dear viking12072, 

thank you for your message.

Dear Rajabets Casino,

will you be able to close viking12072 player's account as soon as possible, please?

Hello Casino Guru and Vishnu

User's verification process has been completed. User can continue.

Regards,

Team Rajabets

Dear Rajabets Casino,

were you able to close this player's account, please?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Rajabets

Kindly close my account. I have requested earlier as well.

But you people ignored saying 3 months inactive.

Why can't u close my account when I requested multiple times......

@Katarina.

I have sent them email multiple times. But they say 3 months. I'm struggling with gambling addiction.

These people are not understanding.

Could you please help me to deactivate thr account at the earliest.

Dear Rajabets Casino,

can you please close this player's account as soon as possible?

Hello everyone,

User's account has been inactivated. User can confirm too.

Regards,

Team Rajabets

Hi Katarina.

Account is inactive. Thank you for the help

Dear viking12072, 

thank you for confirming.

Have you received your account balance as well, please?

Dear viking12072,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, we’re forced to reject this case because viking12072 has stopped responding to our messages and questions. Without viking12072 cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.