Rajabets Casino - Požadavek hráče na výběr je zpožděn kvůli nedokončenému ověření.

My rajabets username is rsparth2004

In Raja bet app when I asked them to withdraw the my winning money they said to do verification before withdrawal request so I uploaded the required documents forRajabets to do KYC verification. It has been 2 days and still, the status is waiting. I expect you to intervene and please check this. Every time I ask the support team, they keep on saying it's in a queue. They are not allowing me to withdraw my winning money only . Also, I am not sure how long Rajabets usually takes to verify the documents and please please help me with this.

Dear rsparth2004, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Thankyou veronika for replying,

ok so rajabets asked me to submit 3 things.

1) My national ID front side

2) My national ID back side

3) A Selfie of myself with my ID and a paper on which date should be written.

And I submitted all three documents

1) My aadhar card front side

2) My aadhar card back side

3) Selfie of me with aadhar card and paper

and when a day passed and they did not verify it I also send a selfie of me with my Pan Card and date written on paper.

even after all this One more day passed and it still shows waiting.

My username in rajabets is rsparth2004

I can also send you the documents I uploaded please send me your mail.

Veronika, I request you to please invite rajabets on this conversation and tell them to verify my KYC so that I can withdraw my funds ASAP

And one more thing I uploaded these documents on 28/11/2024 around 3:45 pm

"Still waiting for your reply"

Thank you for your replies. I sincerely apologize for the delay in responding. We are currently managing over 900 active complaints and while we strive to reply as quickly as possible, it is not always feasible to address all messages immediately. We have a 7-day response window for each complaint and will always get back to you as soon as we can. Thank you for your patience and understanding.

Has the casino verified any of your documents yet?

Please forward me the documents you sent to the casino for verification at veronika.f@casino.guru, along with all the other evidence that could be relevant to the investigation of your case.

Hi veronika,

I have sent you the documents that i had given to rajabets on your mail id. Please check those documents.

And I request you to please add rajabets on this conversation. So that they can verify my account on priority basis.

(I have only 1 rajabets account and i have not violated any terms and conditions of rajabets)

I have sent you documents from my mail id < email address hidden by Casino Guru >

Thank you very much, rsparth2004, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thankyou so much Veronika

Hello romana,

Now it’s been 9 days, still my kyc shows pending and customer support is saying same thing from day 1

Hi rsparth2004,

My name is Romi, and I will be in charge of your case from now on. I would now like to invite the Rajabets Casino representative into this conversation.

Dear Rajabets Casino,

Could you please provide more information about this case to clarify the situation?

Thank you in advance.

Regards,

Romi

thankyou rajabets casino, My id is verified now.

romi please mark this as resolved

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Now they have verified my ID but banned me from all the promotions, without any reason.

i had not done anything.

I just opened a account and they have banned from promotions. Whats the point of this then?

And on top they are not giving any specific reason for same.

very bad website it is.

plus i had deposited 1100₹ still it is showing waiting I deposited it through usdt and customer service is also not supportive

Casino guru please help me get that 1100₹ i can share you all the proofs

Dear rsparth2004,

I will now close this complaint in our system, and I strongly suggest you file a new one if the situation you have described is not resolved already.

Thank you, rsparth2004, for confirming you have received your payout and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru