Rajabets Casino - Hráč se snaží vybrat své výhry.

I have deposited 5000inr from my indian account and i am living in nz..i am playing from nz from last 3 months..today when i deposited 5000inr they told me that i cant play from nz..if i want to play than i have to use vpn..i didnt find any free vpn so i tried to withdraw the same amount i deposited..but they said that to withdraw the same amount i need to play bets than only i will be able to withdraw..i tried alot than they stopped repling my msgs..there is still 5000 in my account and they are not allowing me to withdraw that without playing which i found illeagle..if someone doesnt want to play and withdraw than they should allow that..they showing me terms that if u deposited amount than u have to play than only u can withdraw which also seems to me unfair and illeagle..

Dear vaishnavdipen482,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Unfortunately, the vast majority of licensed casinos require players to wager real money deposits at least once. This is one of the standard AML (anti-money laundering) rules and we do not consider such rules unfair. I have also checked the casino’s withdrawal rules in the T&Cs and I found this:

„Wager requirements of Rajabets:

To complete your wager requirements with sports bettings, you must place a bet from at least 1.20 odd, the same as the amount of your deposit. 

To complete your wager requirements with casino bettings, you must place a bet the same of the amount of your deposit.  

If the risk department detects the player's risky bets as a result of the betting investigations, they can ask the completing wagering of deposited and all winnigs amount. Rajabets reserves the right. Withdrawal cannot be made until the wagering is completed.  

No withdrawals can be made before you complete your wager requirements.

Please note that you are unable to withdraw unless you roll over your deposit at least 1 time before requesting the withdrawal."

I suggest that you complete the wagering requirements, otherwise, you won’t be able to request the withdrawal.

Looking forward to hearing from you.

Best regards,

Kristina

Dear vaishnavdipen482,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.