Rajabets Casino - Hráč se snaží dokončit ověření účtu.

It's been a month since I have submitted documents for verification and no response they won't provide withdrawal to any one don't deposit

Dear Mahii,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

It's been one month it's enough any good company takes couple of hrs you take 1month and it's still not done

Fraud company don't provide withdrawal

Thank you very much for your reply, Mahii. I see that the casino accused you of activating a bonus you were not supposed to. Could you please clarify the situation? Which bonus you activated and how did you find it?

Dear Mahii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.