Rajabets Casino - Hráč se snaží dokončit ověření účtu.

I have been playing with rajabets for long time and my account was already verified but suddenly one of my withdrawal is declined stating that further verification is required. I have again submitted all necessary documents that was being asked but verification is pending for long time now and not getting any proper response from the customer service team. My verification is pending and i am unable to place any withdrawal request.

Dear soumyadeep6,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I have been using rajabets for long time and made multiple deposits and withdrawals as my account was fully verified. However suddenly one of my withdrawal was declined stating that further verification is required. I have shared all the documents that is being asked for which are My aadhar card and mobile bill however verification is pending for long time now and when I reach out to live support asking for ETA they keep on giving me the same response that it will be done accordingly but unable to provide me with a time frame.

Hi All,

Please help me with an update

The verification is still pending and i am unable to withdraw the money

Thank you very much for your reply, soumyadeep6. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I have been following up them for multiple times but the only response i get from them is that they cannot communicate a time frame by when the verification would be completed

Irrespective of anyone i have attached the response that i get from them every time I contact them

Thank you very much soumyadeep6 for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear soumyadeep6,

I am so sorry to hear your account has not yet been verified. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Rajabets Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Rajabets Casino,

Could you please state why the player's withdrawal account has not yet been verified?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi,

Is there any way i can escalate this issue against the company to get my issue resolved.

It's been more than a month and not getting any response from them

Hello everyone,

As we checked related account, all process is completed and user's account has been verified. We recommend Mr. Soumya to check his account and let us know if there is any issue or unresolved case.

The issue has been resolved and please close the case as resolved

Hi All,

The casino representative contacted me and the issue has been taken care of and resolved

Please help to close the complaint as resolved at earliest

Dear soumyadeep6,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan & Casino.Guru