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Today I received a bonus called Olympus65 free bonus of the new game, this coupon said you can withdraw up to $500 dollars after completing the requirement, now it turns out that they canceled my withdrawal and not only that, they took my winnings, can you please help me with this problem? I thank you very much

El día de hoy recibí un bono llamado Olympus65 bono gratis del nuevo juego, este cupón decía puedes retirar hasta $500 dólares después de completar el requerimiento, ahora resulta que me anularon mi retiro y no solo eso, me quitaron mis ganancias, pueden por favor ayudarme con este problema? Les agradezco mucho

Dear Sanjlugo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, thanks for your help, blessings, I explain my withdrawal was canceled due to playing several free chips in a row, I have always played with this casino and I did not know that the daily free spins were not redeemable oh they had no value since in the same coupon It says maximum withdrawal of $100 and now they tell me that it is to play for fun and that if you win after completing the requirement the funds are automatically cancelled, it seems unfair and dirty for me to play like this, please help me the free coupon that I use is the one of the new game the coupon is OLYMPUS65

Hola, gracias por su ayuda bendiciones , les explico mi retiro fue anulado por según jugar varias fichas gratis seguidas, yo siempre he jugado con este casino y no sabia que los giros diarios gratis no eran canjeables oh no tenían valor ya que en el mismo cupón dice maximo retiro de $100 y ahora me dicen que es para jugar por diversión y que si ganas después de completar el requerimiento los fondos se anulan automáticamente, me párese injusto y sucio de jugar así , por favor ayudarme el cupón gratis que utilice es el del nuevo juego el cupón es OLYMPUS65

Thank you for your reply, Sanjlugo. I checked the T&Cs and I found this:

"Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus."

I am afraid that if you played with two or more no-deposit bonuses (free chips, free spins), there is not much we could do. The vast majority of online casinos have a rule like this prohibiting players from claiming free bonuses without a deposit in between. Unfortunately, in a case like this, the casino can confiscate your winnings and it is in compliance with their bonus terms.

Please, do not hesitate to let me know if there is anything else I could help you with, or if I have overlooked something, otherwise, this complaint will be closed.

Thank you very much for your understanding.

Hi, thanks for your help and I'll keep this resolution in mind so I won't play unpayable free chips

Hola, gracias por su ayuda y tomaré en cuenta esta resolución así no jugaré fichas gratis impagables

Thank you for your understanding. Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.