Raging Bull Slots Casino - Hráč se snaží vybrat své výhry.

October 10th 2020 I requested withdrawal. After numerous documents and images sen- my account was verified and I was told by chat arch time wait 3 more days. Only to have my withdrawal get denied Nov. 3rd

i asked chat why and they said they did not have my bitcoin address. I have 3 different emails where I submitted it to them 3 different case numbers and it was on original registration document. This is by far the worst payment issue I have ever dealt with on any platform. I was told yesterday that they would pass info to a manager and wait longer. In the mean time to put in another withdrawal request! I played 100 of it and entered another withdrawal request for $900.00

still have not heard anything.

Dear Lilliz217,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots and communication. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please advise if it were your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The original withdrawal request for 1000.00 was my first one with Raging Bull. They did send email and say the account was verified upon receipt of all needed documents. When it got cancelled I put in second request (because the balance was back in my account) for 900.00

These are the only 2 withdrawal request I have submitted.

Could you please forward the confirmation regarding successful account verification to petronela.k@casino.guru? Hank you very much in advance, Lilliz.

I forwarded the email regarding my account

verification to the email address you included in your request. Thank you so much for your help. Raging Bull has reached out to me but only to tell me to keep waiting.

elizabeth ***

Thank you very much, Lilliz, for providing all the necessary information via email. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you.

Hello Lilliz,

I looked at your complaint and will do my best to help you. I would like to invite Raging Bull Slots Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

Hey all,

Apologies on the delay, that first withdrawal can be complicated if you haven't verified the account ahead of time for sure. Things get much simpler once you have all the necessaries in place.

I have been working on this on the back end and all is received and in place in the account now including the payout information. I've submitted your requested withdrawal for review and hopefully we have an approval shortly and can move forward getting some cash in your pocket where it belongs.

Best,

Nick and Raging Bull

Dear Nick,

please let us know when player's withdrawal will be ready.

Thank you and I hope to hear back soon.

Hey all,

This is approved and scheduled to go out Monday, the good news is it's a Bitcoin withdrawal so it should appear quite shortly after the transaction takes place.

Keep us posted Lilli!

Best,

Nick and Raging Bull

Hello Lilliz,

did you already receive your winnings?

Hey all,

I had a look and payment actually went out last Thursday via Bitcoin ahead of it's scheduled time, that should have arrived by now.

Have a look and let us know Lilli.

Best,

Nick and Raging Bull

Dear Lilliz,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.