Raging Bull Casino - Výběr hráče byl zpožděn.

I’ve been waiting for just over 2 weeks and my withdrawal is still pending.

Dear Fiona,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which method to withdraw your winnings you have opted for? Was it the same payment method as previously?

Have you accumulated your winnings with or without an active bonus? 

Have you discussed this issue with the casino? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Since this is not your first complaint regarding the same issue, I truly believe it’s only a matter of time before you’ll receive it. 

Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina,

Thanks for getting back to me so quickly. I won the money on a free chip but played all the playthrough and only withdraw the maximum that I was allowed to which was the $100. I’ve asked the only person who I can get in touch with and that’s live chat and it’s always the same old message that the withdrawal is still pending and after that there’s the payment processors. Everytime I make a withdrawal it’s the same thing I never get paid unless I get casino guru involved this shouldn’t be happening again and again it’s not fair. I hope you can sort this out for me again.

Kind Regards, Fiona

Thank you very much Fiona for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Fiona,

I looked at your complaint and will do my best to help you. I would like to invite Raging Bull Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Greetings all,

I've reviewed the situation and I'll see what I can do to move things along for you Fiona. Hopefully we have some progress quite soon.

Best wishes,

Nick and Raging Bull

Hi, just keeping you updated. Nothing has changed and I’m still waiting to either hesr from the casino or for my winnings to go into my bank account. This has happened everytime I’ve tried to withdraw any winnings. It really upsets me that they will take your money , thousands of it but as soon as you try to withdraw money you get no response from them or the same old message over and over again that it depends on the payment processes. Even though it says on their website fast withdrawals. And also they put your player profile up and make it almost impossible to withdraw any more money if you had a win because the wagering requirements if you use a bonus are impossible to complete. Why do they treat loyal customers so badly. All I ask is to be treated fairly and with respect by these companies, is that asking too much. Anyway I hope you are have better luck than me to move things along because it’ll been almost a month since I put in my withdrawal.

Kind Regards, Fiona

Greetings all,

Apologies for not updating sooner, payment went out to our 3rd party payment providers for you last week on the 9th Fiona. As a general rule it is 3-10 business days on delivery once payment is made on your behalf. Just be patient and it should be arriving in your bank account relatively soon.

Best wishes,

Nick and Raging Bull

Hi Nick from Raging Bull,

Please this is not good enough from the casino which I’ve invested a lot of money in. Nowhere on its website does it state that you’ll be waiting an extremely long time for your withdrawal. In fact it say’s fast withdrawals. Apparently it has a large revenue so this shouldn’t be happening. Stupid people like myself keep being a loyal player even though this has happened numerous times. I can only hope it will be sorted out sooner rather than later.

Fiona

Dear Fiona,

let me know when you'll receive your winnings, please.

Hi Viliam, just letting you know that I’ve eventually been paid.

Thanks for your help once again.

Kind Regards, Fiona

Dear Fiona,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru