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Good morning, I requested the deletion of my account on the Quick Win platform over a month ago, but this has not happened, and of course, I continued to play and spent everything. Can you help me?

Buon giorno, praticamente avevo chiesto la cancellazione del mi account più di un mese fa sulla piattaforma Quick win ma questo non è avvenuto e ovviamente ho continuato a giocare spendendo tutto. Potete aiutarmi?

Dear luciosanfi,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player and it is not a problem for us if the account remains open. 

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

OK thank you

Ok grazie

Thank you for your reply, luciosanfi. Could you please clarify your last message? I am not sure how to proceed with this complaint.

I didn't give any reason for the request to delete my account because I was quite upset about losing all my funds, so I thought it unnecessary to give an explanation. Also because I think that Dell account deletion decisions always have the same motivation. Thank you very much

Non ho dato nessuna motivazione per quanto riguarda la richiesta di cancellazione del mio account in quanto ero abbastanza arrabbiato per la perdita di tutti i mie fondi, è quindi ho ritenuto non necessario dare spiegazione. Anche perché penso che le decisioni di cancellazione Dell account hanno sempre la stessa motivazione. Grazie mille

Thank you for your reply, luciosanfi. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.