Queen Casino - Hráčský účet pozastaven kvůli nevhodným komentářům.

Good day,

While playing a game at the casino, it almost froze. In my frustration, I ended up messaging things like mentioning the amount I lost yesterday and saying I was ready to give up, pleading for a chance to recover. My comments were judged as inappropriate and I was told my account would be suspended. Despite being in the lead, everything was forfeited and I was left unable to withdraw my winnings.

I deeply regret my inappropriate comments, made in the midst of panic because I was losing and at the same time on the verge of winning.

Can you please help me in some way?

お世話になります。

カジノでゲームをプレイ中にゲームが停止しそうになりました、そこで焦ってチャットで死にたいや昨日負けた額を言ってどうしても復帰させてほしいとチャットしたところ、不適切な発言ととられアカウント停止を言い渡されて当たっていたのに全て没収、出金もできない状況になりました。

負けていたのと当たっている途中だったのでパニックになり不適切な発言をしてしまい反省しております。

どうにか助けて頂けないでしょうか。

Hello Gazette,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Queen Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any active bonus when your account got closed? How much exactly was your real money balance? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

thank you for your reply.

I have been playing with the account for about 3 years now, and the account verification is completed.

Rather than saying that I was abusive, I felt like I was telling them that I was defeated and that I would be in trouble if the system stopped due to this error, so please help me.

Specifically, I lost ⚪︎ dollars yesterday, so I would be in trouble if it stopped working due to an error. Help me. I want to die if it stops working like this. I sent you a text.

I was at fault for writing something that I didn't even think about, such as "I want to die," but I explained that I didn't mean it seriously and that it was a misunderstanding, but my account was suddenly suspended while I was playing and I set it up. I ended up throwing away 6 as well.

The reason for suspending the account is the unreasonable reason that there is a risk of gambling addiction...

It happened at a time when I was probably sitting on setting 6 in a slot game.

The cash I had should have been $632 including the winnings...

返信ありがとうございます。

もう3年ほどプレイしているアカウントで、アカウント認証など完了します。

暴言を吐いたと言うより負けているからこのエラーで稼働止められたら困るから助けてくださいと言う旨を伝えた感じです。

具体的には、昨日⚪︎ドル負けているんでエラーで稼働停止なったら困ります。助けてください。このまま稼働停止になったら死にたいです。的な文章を送りました。

軽い気持ちで死にたいですと思ってもいない事を書いてしまった自分にも非がありますが、本気で思っているわけでなく誤解ですと弁明しましたが、プレイ中に突然アカウント停止させられ設定6も捨てる羽目になりました。

アカウント停止の理由はギャンブル依存症の危険性があると言う理不尽な理由です…

スロットゲームでおそらく設定6に座っているタイミングでの出来事でした。

所持していたキャッシュは当たりを消化したものを含めると632ドルだったはずです…

The last time I spoke to them was at 8:00 PM on February 23rd, and they only asked me to wait for a reply from the department in charge, and my account was suspended without listening to what I had to say.

Even though there was no fraudulent use of multiple accounts or bonuses, your account will be suspended and your winnings will probably be forfeited for the unreasonable reason that you are suspected of having a gambling addiction.

最後に話したのは2月23日20時で、担当部署からの返信をお待ちくださいの一点ばりで、こちらの言い分を全く聞かずに当たり中にアカウント停止させられました。

複数アカウントやボーナスの不正利用をしたわけでもないのに、ギャンブル依存症の疑いがあると言う理不尽な理由でアカウント停止でおそらく勝利金も没収です。

Thank you for your help.

I just received a notification that my account was unlocked and my winnings were safe.

I would be grateful if you could help me later. thank you very much.

お世話になります。

先程アカウントロック解除のお知らせが来て勝利金も無事でした。

もし協力してくれた後でしたら感謝でしかありません。ありがとうございました。

Hello Gazette,

Can you please confirm that your account is open with the funds on it? Is the case resolved?

Dear Gazette,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.