Pulp Casino - Výběr hráče je zpožděn.

I have been waiting for my withdrawal for one week so far and it is still pending. I have used chat and am being told that it is with the Payments Team and I will receive an email update, I was told this yesterday and again today. I will keep chasing.

Hello natklass70,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pulp Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Thanks for your help. I got verified on Wednesday 6th April and made the withdrawal on that day. I have never withdrawn with them before and I didn’t use any bonus to accumulate the winnings.

After reading your email, you have stated it might take up to 14 days after verification to receive withdrawals, so maybe I’m being impatient, but after everything I’ve now read about the site it raises concerns.

Many thanks

Quick update, withdrawal has been accepted, but I haven’t received anything!

Hello natklass70,

If the withdrawal has been accepted, I believe that it is only matter of days before you would receive the money on your account. Please keep us updated.

Hi Nick, I spoke to Pulp today and was told to wait until Monday for my funds!! He said it takes 5 business days from day of withdrawal request - which doesn’t add up as I requested mine on 6th April……

Hello natklass70,

Could you please advise if the money has arrived? If still not, we will try to intervene.

Regards,

Nick

Hi Nick,

I still haven’t received anything, I’d appreciate your intervention!

many thanks

Thank you natklass70, for the confirmation. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Good day,

We are really sorry for waiting .

According to our system you do receive your winning and i think this is most important point.

Have a good day!

Also if you are satisfied , we can provide a small bonus to your account as an excuse , sounds good?

Dear natklass70,

did you receive your winnings, please?

Hi Viliam

I have definitely not received my winnings of £2,000.

I appreciate your help with this matter.

natalie

Dear Casino,

send me evidence that you've paid the player's winnings, please. My email: viliam.v@casino.guru

We would like to ask the Pulp Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any evidence from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.