Pulp Casino - Výběr hráče byl zpožděn.

Hello I made the withdrawal on the 27th of February so a long time ago. The accounts all verified.was told Monday I would have the money in a couple of days and still nothing then it went to Friday and I never got anything from them. The live chat is awful from them they know nothing. Where do I stand with this

Dear Anon12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus? Which payment method you have opted for to receive your winnings?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello

thanks for the reply ,

It is my first withdrawal with these and no there wasn’t a bonus involved in this.

Ive had to use wise banking to get the money because of of my bank being Barclays

there saying they’ve sent it and it’s up to the banking now so I don’t understand at all.

Could you please clarify when exactly was the payment processed? Have you received any transaction tracking numbers from the casino?

No I’ve received nothing off them regarding tracking numbers etc only them saying It’s been processed that’s it . It was processed last Monday, that’s why I think it’s a scam

I’m now being told I have to wait even longer

its the 18th day today of waiting and being told I don’t have a exact time of when it’s gonna arrive ? Surely you can help me

Your account has been blocked now? Have you received any explanation from the casino?

They’re saying due to multi accounts so I’ve now asked them to prove This.I had only one account this is an excuse not to pay me out.

I have only made deposit on one day with one account. Why would I make two accounts on a site where they won’t pay out for even one account. They have no proof of two accounts

Just reading some other complaints with customers from pulp casino and they seem the have the same reason as me. They don’t want to pay out so use the excuse that people have made two accounts I certainly haven’t made row accounts and have many screenshots of conversations between them and my self. I just want my money and to keep away from them.

Hello I’ve been told to come back here

They have now processed a refund of 700 for the deposit I put in.

I have asked for evidence of the multi accounting they say but they haven’t got back on that and it’s been 48 hours. They won’t reply to me now just keep saying your refund deposit is on the way back. I would like to get this sorted ASAP I have screen shots etc of the live chats

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Looking forward to hearing from you.

I can confirm not body has used or made an account with my email address, No body gambles in my house and there’s only 3 of us myself my mum and little brother. It’s impossible for someone to have done this

Thank you very much, Anon12, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Will he contact me or do I need to contact him ?

Hello Anon12,

I looked at your complaint and will do my best to help you. I would like to invite Pulp Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

I doubt they’re gonna reply here

Still nothing from them, I’ve got in my head I’m not getting my money back what’s so ever

Every time I go on there live chat and talk they end the chat straight away

We would like to ask the Pulp Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

We’ve reopened this complaint as per the Casino’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.     

Additional comment from the Casino:

"Goo day ,

Did you receive your winnings? We do care about our clients and would like to see you again

Player ID: 10***22 is the iD number

Player e-mail: nelsonc*******@hotmail.co.uk"

I have never got my winnings from them and is there any point opening this again to not get any response

They owe me 4500 still to this day it’s an awful casino with an awful customer service

Dear Casino,

send me evidence that you've paid the player's winnings, please. My email: viliam.v@casino.guru

They paid me my deposit money back of 700 that’s it I won over 5000+ with them but the withdrawal was for 4500

I've corrected the disputed amount to 4500. Thanks

Thanks hopefully this gets sorted but I wouldn’t hold your breath

We would like to ask the Pulp Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any evidence from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.