Dear davex3,

First and foremost we would like to thank you for leaving your thoughts because the only way for a business to grow is to reflect on both negative and positive reviews.

You deposited 700 eur and you received 53 euros. This 53 euros would have been in your account regardless of if you won or lost. You could have won $5,000 and still gotten the 53 euros.

Alongside the 53 euros that was received we have our weekly cashback that lands every wednesday at 11:20 PM PST which would have given you at least an additional 10 euros.

Alongside the weekly cashback we gave you a very special deposit match offer with no wager requirement on EVERY SINGLE future deposit you make.

This means that every single deposit you make would increase by a certain % FOR FREE. There is no catch, there is no wagering requirement.

In terms of the game selection we have over 3,000 casino games with the best game providers in the industry but if there are providers you would like that we do not offer feel free to let us know. We have activated providers for users that we never had active, upon their request.

In terms of the slowness of the site, we always recommend to ensure that you are in a stable internet connection while playing. Our servers are built to handle millions of active users at a given moment.

Our live 24/7 support has under a 1 minute response rate on average. We do not believe in our users leaving tickets and waiting for a response. Our team is trained and very well equipped to handle many situations 24/7. There is not a time when we do not have 2 or more active agents available to help.

These agents are equipped to handle responsible gaming, granting bonuses, creating a warm community and relationship with our users, and troubleshooting any technical challenges that may arise.

If you have any further questions we really encourage you to speak with us through either through our support email at support@delorocasino.com or our 24/7 live chat which we know you are familiar with.

Best regards,
Del Oro Casino and Sportsbook Management

Hello there !

Thank you for taking the time to share your feedback with us.

We sincerely apologize for any inconvenience you experienced during your deposit process. We understand that a smooth and efficient transaction process is crucial for an enjoyable gaming experience, and we regret that we fell short of your expectations in this regard.

If you have any specific details about the problems you faced or if there's anything else you would like to share, please feel free to reach out to our customer support team. We are here to assist you and ensure that your concerns are addressed thoroughly.

Once again, we apologize for any inconvenience, and we appreciate your understanding as we strive to provide a better and more seamless gaming experience for all our users.

Kind regards,
JackTop Casino.

Hello there,

We apologize for the issues you experienced while using our casino.

Please allow us to clarify the situation. Firstly, there may be occasional delays in the deposit crediting process due to the time required for funds to be transferred from your payment method to the casino account.
Secondly, unfortunately, our system does not allow for bonuses to be cancelled, and we understand this may have been an inconvenience for you.
Lastly, we would like to mention that the 10 EUR in your balance equates to 50 free spins with a bet of 0.2 EUR, which can only be played in specific games that offer free spins.

We understand that these circumstances may have caused you frustration and we apologize for any inconvenience they may have caused. We value our customers and want to ensure that everyone has a positive experience with our casino. If there is anything else we can do to assist you, please do not hesitate to let us know.

Sincerely,
FgFox Casino