PrimaPlay Casino - Hráč má problémy s částečnou výplatou.

This casino takes your winnings and redeem very small amount of your winnings I had serval withdrawals they approved and never sent I have my history to show that they are fraud i would try to redeem 204.00 they would decline it then approve 170.00 and 34.00 and wouldn't send nothing but $70 out of all this they send me 70 bunch of rip offs I would never recommend this casino to any one

Dear bryanlott35,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with PrimaPlay Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you accumulated your winnings with or without an active bonus? If you played with a bonus, please send me the link or the screenshot of it.

Have you made any successful withdrawals from this casino before?

Could you please confirm if you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear bryanlott35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I did play with a bonus but I made a deposit so I played the bonus then made a deposit then told me I played with a bonus I made deposit after I played with bonus so. They should never put my deposit with a bonus

I only got 70 this was my first time playing with them I screen shoted all the game plays all the one said they approved i never got I don't know why they broke down the money like that to make it look like I got all that withdrawals but I only received 70 it wasnt never requested

Yes I did pass kyc

Before we proceed with the investigation, kindly forward me all the communication between you and the casino customer support relevant to your case. My email address is veronika.l@casino.guru. Thank you.

Dear bryanlott35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.