PowerUp Casino - Hráč neobdržel bonus.

Hello casino guru

I deposited 97 euros today on 06/02/23, I was not credited with the welcome bonus, because the live chat does not want to write, I wrote to them, if they do not credit me with the welcome bonus, I would like my money back, they say before I pay out I have to implement it

Best regards

Guten tag casino guru

Ich habe heute am 02.06.23 97 Euro eingezahlt , mir wurde ser willkommens bonus nicht gutgeschrieben, denn Grund möchte der live chat nicht schreiben, ich habe ihnen geschrieben, wenn die mir nicht willkommens bonus nicht gutschreiben, möchte ich mein Geld zurück haben , sie sagen bevor ich auszahlen muss ich es umsetzen ,

Mit freundlichen Grüßen

Dear erkanator86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Welcome bonus T&Cs and I found this:

Could you please confirm that you met the conditions to be eligible for this bonus? Did you receive any explanation from the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

I can confirm that I followed the bonus eligibility, that's why I went live chat so that they explain me or credit the bonus, I recorded the conversation between me and live chat, and sent him an email

Best regards

Hi Kristina,

Ich kann dir bestätigen das ich bonus Berechtigung befolgt habe , deshalb war ich au h live chat damit die mir erklären oder denn bonus gutschreiben , ich habe zwischen mir und live chat das Gespräch aufgenommen , und ihn email geschickt

Mit freundlichen Grüßen

Thank you for your reply, erkanator86. Could you please advise if your deposit remained untouched in your casino account?

I then made the 97 deposit 120 , then I paid it out , the money also came after a few days ,

I am concerned that I did not get the welcome bonus

Best regards

ich habe dann die 97 einzahlung 120 gemacht , dann habe ich es ausgezahlt , das geld kam auch nach paar tagen ,

mir geht es darum das ich die wilkommens bonus nicht geckriegt habe

mit freundlichen grüßen

I understand, but unfortunately, we are not able to help if the original deposit that was supposed to activate the bonus is no longer in your account.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Thanks

wish him a nice weekend

danke

wünsch ihn schönes wocheende

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your cooperation and understanding. I am sorry we could not be of more help on this occasion, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future.