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I made a bet, my money was deducted twice and the account is negative the bet was won but the winning money was not credited to me the bet appears only in the last transactions of my profile but not in the last bets

Ho fatto una scommessa, mi hanno scalato i soldi per due volte e il conto risulta in negativo la scommessa è stata vinta ma non mi sono stati accreditati i soldi della vincita la scommessa appare solo nelle ultime transazioni del mio profilo ma non nelle ultime scommesse

Hello j58w2r8kfx,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Powbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear j58w2r8kfx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.