Powbet Casino - Hráč nemůže vybírat peníze.

Good Day,

I am having trouble with the withdrawal process at PowBet. Whenever I try to withdraw my money, I get a message saying that a withdrawal could only be possible after the deposited amount has been turned over once. However, I have already turned over my entire stake more than once. PowBet has even confirmed this via email. Still, the withdrawal is not working. They promised to fix the issue and told me to wait for the financial department to get in touch with me. Until now, nobody has reached out and five days have already passed. I am under the impression that PowBet is deliberately delaying the withdrawal. I need help with this matter since I am having problems with this provider.

Thank you and Regards

Guten Tag,

ich habe ein Problem mit dem Auszahlungsvorgang bei PowBet. Wenn ich mein Geld auszahlen möchte, kommt eine Meldung, dass eine Auszahlung erst nach einmaligem Umsetzen des eingezahlenen Betrags möglich wäre. Jedoch habe ich meinen kompletten Einsatz mehr als nur einmal umgesetzt. Dies wurde seitens PowBet auch ler Email bestätigt. Trotzdem funktioniert die Auszahlung nicht. Man wolle sich drum kümmern und ich solle warten, bis die Finanzstelle sich melde. Bis dato hat sich niemand gemeldet und es sich schon 5 Tage vergangen. Ich habe den Eindruck, dass Powbet die Auszahlung bewusst verzögert. Ich brauche diesbezüglich Hilfe, weil ich Probleme habe mit dem Anbieter.

Vielen Dank und Grüße

Dear Erni6666,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify the amount of your last deposit? Have you made any successful withdrawals before? 

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Erni6666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.