PlayZax Casino - Ověření hráče je zpožděno.

They don't authenticate me on purpose so I can't withdraw, they never answer emails and live chat they just delay you, they don't help you at all, they just tell you it will be answered by the support department who never answer repeated emails, Tragic casino, very slow identification to the point of mockery but to deposit they are very fast, what should I do to get my money?

Δεν μου κάνουν ταυτοποίηση επίτηδες για να μην μπορώ να κάνω ανάληψη,δεν απαντάνε ποτέ στα email και στο live chat απλά σε καθυστερούν,δεν σε βοηθάνε καθόλου,σου λένε απλά ότι θα σου απαντήσει στο τμήμα υποστήριξης οι οποίοι δεν απαντάνε ποτέ σε επαναλαμβανόμενα email,τραγικό καζίνο,πολυ αργή ταυτοποίηση σε βαθμό κοροϊδίας αλλά για να καταθέσεις είναι τρομερά γρήγοροι,τι να κάνω για να πάρω τα λεφτά μου?

Hello kompselisgeorge,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayZax Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

After 4 days of verification I was identified, now I request a withdrawal, of course the money will come in by Wednesday, if not I will come back to inform you if this casino is reliable or not, thank you

Μετά από 4 μέρες επαλήθευσης με έκαναν ταυτοποίηση,τώρα εγώ ζητήσει ανάληψη,λογικά μέχρι την Τετάρτη θα μπουν τα λεφτά,αν όχι θα επανέλθω για να ενημερώσω αν είναι αξιόπιστο αυτό το καζίνο η όχι, ευχαριστώ

Will be waiting for your respond. The timer will be set on you. Be sure to wait the recommended 14 days for the money to arrive. Let us know in case of any update.

Dear kompselisgeorge,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.