PlaySQR Casino - Hráč čelí zpoždění výběru navzdory úspěšnému ověření.

I submitted kyc documents on 09.08.2023 and casino side approve my document and verify my account within 15 minute and verify account sucessfully this type mail reacive in my mail adress but casino site did not make withdrawl till now when I contact his customer support he sent me same riply for cheking document

But when complete verification cation and send verification sucessfully mail I reacive in my mail so what things he verify still now.

Dear Sourav45,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which documents you have already provided?

Did the casino request any other documents after you received the confirmation regarding successful verification? Could you please forward me this confirmation together with any other relevant communication between you and the casino? My email address is kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I submitted Adar card,and utility bill and casino site did not request any other documents

Thank you very much for your reply, Sourav45. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Did not any communication he always said that your document are process and our risk department team will chek it

Ans this same riply are given day by day from 7 days

But when I submitted kyc in first day then casino will send a mail and here clearly tell your account are verify

Thank you very much, Sourav45, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Sourav45!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Sourav45, can you, please, provide me with information about the casino account:

Name,

Email,

Username? 

I have not received the response from the casino after providing them with your data, but we are still trying to contact them. I would like to set a timer for 1 more week and thank you for your patience, Sourav45.

Playsqr casino are doing fraud many user so please take action against playsqr casino he block account without reasion I see more complain others side

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok

Sourav45, I have attempted to contact the casino in private and involve them into the resolving this complaint. However, they have declined to provide us with the required evidence, therefore, we are unable to help you resolve your issue. The next possible step is to open the complaint with the Curacao regulator. You can do so using this e-mail: info@gaming-curacao.com. I will now close this complaint as "unresolved" which will decrease the casino safety index. I hope that will make participate in the complaints in the future. I am sorry I could not do more. If casino decides to pay out your funds or you will lodge a complaint with the regulator, please, write to my e-mail: pavel.k@casino.guru. Also, if you will run into any other problems with casinos, do not hesitate to contact our Complaint Resolution Center once more, we are here to help!

Casino can reopen this complaint at any time.

Respectfully,

Pavel K

Casino Guru Team