Playamo Casino - Hráčův vklad nebyl nikdy připsán na jeho kasinový účet.

I used an e transfer method to deposit my funds. The casino claims to be instantaneous, but after 12 hours and multiple attempts to get a resolution I still have not been credited or refunded. The e transfer is set up so that no password is required and it goes straight into their account with a confirmation from my bank coming within seconds of transferring the funds. Having made the deposit at 10pm I waited for 2 hours for some sort of email confirmation or deposit to show up, but nothing. I went to sleep and 8 hours later, still nothing. 12 hours. Still nothing. If I could I post snapshots of the idiotic customer service responses I was given. Not to mention the awful spelling and grammar makes it feel like they're a bunch of monkeys behind the screen. Stay away from this casino or if you like having your money taken away and not get anything in return then by all means, go ahead and risk it.

Dear Steve,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it together with the payment receipt to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Steve,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.