Platincasino - Hráč označuje změněné hry.

Dear Casino Guru Team,

my case was a little longer ago but I still want to file a complaint about this casino. With the deposit, everything went smoothly in favor of the casino driver, with the payout, however, there were problems with my payout because according to the casino driver, I should wait until my account verification is carried out, I sent all my personal and bank details truthfully, but unfortunately I was sent by the casino put off. A trick used by casino drivers to gain time before continuing to play with the money. As I continued to play, I noticed that the game behavior had changed significantly and that I was being manipulated as a result. After the money was gone, my account was immediately verified. After playing again and earning a win, my verification status was cleared again. Again no payment possible. I just find this a fraudulent scam by the casinos! Furthermore, the house number was changed by the casino driver without my consent.

Please help.

Thank you very much

Caner

Sehr geehrtes Casino Guru Team,

mein Fall ist etwas länger her aber ich möchte dennoch eine Beschwerde zu diesem Casino einreichen. Bei der Einzahlung lief alles problemlos nach Gunsten der Casinotreiber, bei der Auszahlung jedoch gab es Probleme mit meiner Auszahlung da laut Casinotreiber ich mich gedulden soll bis meine Kontoverifizierung durchgeführt wird, ich habe alle meine persönlichen sowie meine Bankdaten wahrheitsgemäß zugesendet doch leider wurde ich vom Casino hingehalten. Ein Trick der Casinotreibern um Zeit zu gewinnen bis man dann doch mit dem Geld weiter spielt. Beim weiterspielen habe ich gemerkt dass das Spielverhalten sich stark verändert hat und ich dadurch sprich manipuliert wurde. Nachdem das Geld weg war wurde sofort mein Account verifiziert. Nach erneutem Spielen und Erzielung eines Gewinns wurde mein Verifizierungsstatus erneut gelöscht. Wieder keine Auszahlung möglich. Ich finde das einfach eine betrügerische Masche von den Casinos! Weiters wurde vom Casinotreiber ohne mein Einverständnis die Hausnummer geändert.

Bitte um Hilfe.

Besten Dank

Caner

Dear Caner,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Moreover, could you please advise if there are currently any funds in your account that you are not able to withdraw?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Caner,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.