Platincasino - Hráč měl zablokovaný účet.

After I uploaded the required documents, I waited for the payment verification to be completed. One day after I uploaded the documents, my account was simply deactivated.

Nachdem ich die geforderten Dokumente hochgeladen habe , wartete ich das die Verifizierung zur Auszahlung abgeschlossen wird. Einen Tag nach dem ich die Dokumente hochgeladen habe wurde mein Account einfach deaktiviert.

Dear Veprim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and indicate whether the disputed amount of €16,000 is currently being held by the casino?

Did the casino provide any explanation as to why your account has been blocked? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Veprim,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.