PariWin Casino - Výběr hráče byl zpožděn kvůli problému s ověřením.

hi there,

I have made around 48000 uah in this website ( near 1290$), i tried to verify my account via email to be able to withdraw my funds, however Pari Win keeps delaying the verification, asking again for documents, and taking over 18 days to reply. On the live chat, they say everything is automatic and they can't make process faster, i have a feeling they are just scamming me. I would appreciate some help from casino guru's side.

Best regards

Dear arthurabner,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PariWin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly that after the casino, informed you that the driver's license needed to be submitted again, no other documents were requested from you?
• Have you received any responses from the casino's live chat regarding your verification status?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

hello there!

They did say the quality wasn't good enough, then i have sent all documents they request, new pictures with higher quality and everything. It has been over 16 days now. Their only response was "Thank you for contacting Pari.Win! Your request has been forwarded to the operations department for processing and will be reviewed shortly. We will inform you" 11 days ago.

Best regards

Thank you very much, arthurabner, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi arthurabner,

I've just reviewed your case and am sorry to hear about your struggles with the verification. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear PariWin Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify why the player's verification has been delayed for almost three weeks now? I also wonder if you accept players not only from Ukraine to register, considering the complainant is from Brazil.

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear arthurabner,     

We appreciate your time and have provided full cooperation within verification process of the gaming account.      

In accordance to the Terms&Conditions of our website, #84: "Betting company reserves the right to verify the gaming account holder's identity and suspend transactions and/or payout for the gaming account at the time of verification". Secondly, as for the timeframe, based on the rule #85 "The timing of the verification of the game account is set individually for each game account". There are numerous situations which might have impact on the timing of this process as: operative providing of the requested data, quality of provided data etc.

Your agreement about acknowledgment with Terms&Conditions, was submitted with the Public Offer (part 2.3.1.) during the registration of gaming account.     

At this moment, your account is successfully verified. Withdrawals can be requested.

Best regards,

               Pari.Win

Thank you for the information, Pari.Win Casino.

Dear arthurabner, based on the reply from a casino representative, your account is now verified. Can you please confirm it? Are you able to submit a withdrawal request now?

hello.

yes i confirm it, account was verified and i am allowed to withdraw around 4000 uah per day, not sure why they limit the withdraw to around 100$ per day, but yes i am able to withdraw everyday.

Thankful for your help.

Thank you for the updates, arthurabner. I'm glad to hear you are finally enabled to withdraw your winnings.

I will now mark the complaint as 'resolved' in our system, as I hope that you'll withdraw your funds quickly and in full, however, in case of any troubles, let me know (at natalia.b@casino.guru).

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru