Parimatch Casino PE - Ověření účtu hráče bylo zpožděno.

They blocked my account and asked for information to verify it. When I tried to comply, I encountered many obstacles and they repeatedly asked for the same information. After I sent everything they asked for and kept insisting on having my account unblocked, they started responding that they regret the delay and that I should keep waiting. I've been sending messages to support and emails for over 2 months now trying to resolve the issue, and still, nothing has happened.

Me bloquearon la cuenta y me pidieron datos para verificar la cuenta. Al hacerlo recibí muchas trabas, me pidieron la misma información en reiteradas ocasiones. Cuando envié absolutamente todo lo que me pedían y seguí insistiendo para el desbloqueo de mi cuenta me empezaron a responder que lamentan la demora y que siga esperando. Voy más de 2 meses enviando mensajes al soporte y correos para que me solucionen el problema y hasta ahora nada

Hello fer19rd,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Parimatch Casino PE. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Exactly it started on April 20. The last chat was yesterday and the support person asked me again for the same information, and the conversation ended. Attached image

All the documents are already approved in my account.

Exactamente inició en 20 de abril. El último chat fue ayer y la persona del soporte me volvió a pedir los mismos datos, y finalizó la conversación. Adjunto imagen

En la cuenta me salen ya aprobados todos los documentos.

Hello fer19rd,

Even if the account says verified, I would recommend to forward every single document they requested through their e-mail support. Once you did, please wait for the casino's respond and forward the e-mail to nikolas.b@casino.guru as well.

Dear fer19rd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.