Paradise Casino - Web kasina se nenačte správně.

Good afternoon

I would like you to clarify why I cannot enter your casino. I have a €15 saved error balance that I would like to use but the message I get is always the same "Cannot access this site

www.paradisecasino.com refused to connect."

Compliments

Dulce S***

Boa tarde

Gostaria que me esclarecessem porque não consigo entrar no vosso casino. Tenho um saldo de salvo erro 15€ que gostaria de utilizar mas a mensagem que obtenho é sempre a mesma "Não é possível aceder a este site

www.paradisecasino.com recusou estabelecer ligação."

Cumprimentos

Dulce S***

Dear Dulce,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with the Portuguese VPN (Virtual Private Network) and didn’t experience the same difficulties.

Since you have filed this complaint more than a day ago, could you please advise if the issue is persisting? Additionally, please forward any relevant screenshots. This issue might be caused by playing on one device, not logging out properly, and starting another session on a different device. Could you please advise if you’re experiencing difficulties accessing your account or the entire website seems to be offline?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Could you please advise if you’re experiencing difficulties accessing your account or the entire website seems to be offline? Please forward any relevant screenshots to petronela.k@casino.guru. Thank you very much in advance.

Dear Dulce,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.