Paradise 8 Casino - Hráč se domnívá, že jeho výběr je opožděn.

My account was verified 2 days after request. They said everything was good and I would get my funds. Still nothing. The first live chat told me 1-7 days. I waited 7 days and then the next live chat told me 5-18 days.

Dear Superfly52,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Superfly52,

Have you received your withdrawal from the casino yet?

Yes, I had two withdrawal requests, one for 100.00 and another for 250.00. The casino made right on the 100.00 request as I got that withdrawal in 6 days. The 250.00 request is still not completely full filled. Yesterday they sent me 100.00 if it. Now why would they only send part of the withdrawal with no explanation as to why they haven't sent the other 150.00 if it. This is completely unnecessary. I like this casino and would love to keep doing business with them if they would just make right what's right. I think they were just hoping I'd go away if they sent me part of it but that's not how this works, trust me I've lost 100 times more than I've won so we know who comes out on top. I just want the right thing to be done. I'm not trying to slander the casino, like I said, I like them. Just do what's right! Thank you! Superfly52.

Thank you for your reply, Superfly52. Do I understand correctly that $150 is left in your account? Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Superfly52,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.