Olympia Casino - Hráčský bonus není po vkladu poskytnut.

As had already happened with other deposits, I decided to conduct another test to confirm that we are being induced to deposit. The casino offers bonuses to customers, they accept the code only for the clients to deposit; however, they do not fulfill the bonus. After asking for account cancellation, I hope they will accept my cancellation request.

Como ja avia acontecido antes com outros depósitos fui fazer outro teste para ter certeza que somos induzido a depósitar. O casino oferece o bônus aos clientes, aceito o código so para os clientes depósitar pós nao cumprem com os bonus . Pos pedir o cancelamento da conta espero que aceite o meu pefido de cancelamento

Dear leciofonseca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have not received a bonus? Could you please clarify which bonus offer you tried to redeem? If possible, please post here a link or promo code that was supposed to activate it.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear leciofonseca,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don't have a link

Because I requested to cancel the account. The casino blocked it.

I want the casino to permanently cancel my account, not just block it.

Nao tenho link

Pq fiz o pedido do cancelamento da conta. O casino fez o bloqueio da mesma.

Quero que o cassino cancele definitivamente minha conta nao so o bloqueio.

Thank you for your reply, leciofonseca. If you currently do not have access to your account, there is not much we can do for you. I can only suggest that you look for another casino that suits your expectations better. Perhaps you can check our list of recommended casinos here:

https://casino.guru/top-online-casinos#tab=RECOMMENDED

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear leciofonseca,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I need to completely cancel the account. Are you going to get answers from the casino too or are you just going to get my answers?

Preciso do cancelamento total da conta .vai buscar respostas do casino também ou só vai buscar minhas respostas?

I believe I explained our standpoint clearly in my last message. I apologize, but we are not able to proceed with this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.