OhMySpins Casino - Hráč má potíže s ověřením účtu.

Hello, I try to verificate my account, i sent everything and they accepted the most of it, but they didnt accept my bank statement with the deposit to them, i sent them all of march (this is what they want) and they just reject it all time, I dont get any answer why and when I write to the live chat they say I need to write an email, but I dont get any answers to my email

So I would like to ask help in that case, thank you very much

Hello Szuroskrisztina0,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OhMySpins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not or is it the bank statement only? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I sent them the document and its says requested again after 1 day

I sent them my id and my card, my utility bill too, they accepted those, i have problem with only the bank statemant, i wrote them email 11 days ago, but no response

Thank you Szuroskrisztina0 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Szuroskrisztina0,

I've just reviewed your case and am sorry to hear about your struggles with finishing verification. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear OhMySpins Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify why the player's bank statement wasn't accepted? Were there any details missing or was it provided in the wrong format?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear Customer, 

Thank you for reaching out to us. 

In order to proceed with your verification, our financial department requires you to provide an original PDF document downloaded directly from the bank's website for the card ending with ****1815. 

- This should contain all transactions, both incoming and outgoing, including deposits made to our platform, for the period from 15.02.2024 till 15.03.2024 in order to prove your source of funds. 

Additionally, please upload your Selfie against the background of our site in which you are holding your ID document while our Website is open on a computer monitor or other device and is clearly visible on the photo along with your face and ID document. Please use this screenshot as a reference: https://prnt.sc/tn1lfv

Thank you for your cooperation! 

Best Regards, 

Customer Service 

Thank you for the reply, OhMySpins Casino.

Dear Szuroskrisztina0, could you please specify if the document you previously provided met the requirements of the casino? Would you please send it to me too (natalia.b@casino.guru)?

Please, let me know as soon as you upload the requested documents.

Yes and I sent to them too in email couple weeks ago but no respond (and i will do the id verification soon)

Did you got the email?