Nova88 Casino - Hráčský účet byl uzavřen a výhry zabaveny.

Hey, I registered there 2 months ago, I made 1st deposit of 700$ in btc, after month of playing i lost almost everything then I made next 2 deposits of 500$ and 1000$ in btc (20.12) my total deposit was 2200$, Yesterday after these 2 deposits I won 1800$, My balance was 3344$, I requested withdrawal of 1344$ and left 2000$ in my balance for futher play, To withdraw this money I was requested to send photo of my ID, selfie with it and video selfie with this document, I delivered everything and my withdrawal was processed. Today I wanted log into my account and see that my account i suspended and I can not log into it anymore. I instantly contacted live support what is this and was told they closed my account due abnormal betting behavior and this decison is final and withdrawal is not possible.

They stole rest balance of 2000$ after I made my account finally postive.

Dear martinnagle6,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Nova88 Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify what kinds of games you played? Was it slots, live casino games, or sports betting?

Have you accumulated your winnings with or without an active bonus?

Do I understand correctly that you successfully passed the KYC identity verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I only used their sportsbook, bets placed on many e-sports teams. I 0ed my account once, almost twice, then 1 day i deposited bigger amount to win big and this happened.

No bonus was used/received.

I successfully passed KYC verification, without it they wouldn't pay out half of my balance.

Thank you for the update.

As you might know, our forum Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika