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Have been trying to get my withdrawals out since last Saturday. From the beginning, they were withdrawn the same day, all the day after. Then all of a sudden there was a cross stop. They are constantly blaming different things, that they have to verify my account, as they have already done a long time ago. Then they blame that they have to go within all 4 outlets if everything is sold. Which has been done several times.

Then they blame that certain withdrawals take longer. Then they blame me for having unhealthy gambling. Which I do not have. Oh shuts down my account. So that I can not reach them on the chat, which is only available to doma who are logged in. Regardless, it is 340 €. A lot of money. Oh, I really want them now. Have been waiting for my withdrawals for a week soon.

Said I will close my account with them, as soon as I have received my money. But that I do it myself when I have received my withdrawals. But no, they close the account and blame more than one, than the other.

Then they came all the time with new excuses and explanations. Thank you for your patience, sometimes some withdrawals take longer. Do not understand what their problem is ... everything is traded, I hst not taken any bonus or free spins when I made my deposits .. so I do not understand what their problem is. Feels like they're trying to blow me up on my money.

So I need your help now, so I can get my money and an end to it.

Har försökt få ut mina uttag sen i lördags. Från början fick man uttagen samma dag, allt dagen efter. Sen helt plötsligt vart det tvärstop.Dom skyller hela tiden på olika saker, att dom måste verifiera mitt konto, som dom redan har gjort för länge sedan. Sedan skyller dom på att dom måste gå inom alla 4 uttagen om allt är omsatt. Vilket det är gjort flera gånger om.

Sen skyller dom på att vissa uttag tar längre tid. Sen skyller dom på att jag har ett osunt spelande. Vilket jag inte har. Å stänger ner mitt konto. För att jag inte skall kunna nå dem på chatten, som är bara är tillgänglig för doma som är inloggade. Oavsett så är 340 €. Mycket pengar. Å jag vill vekligen ha dem nu. Har snart väntat på mina uttag i en vecka.

Sa att jag kommer att avsluta mitt konto hos dem, så fort jag har fått mina pengar. Men att jag gör det själv då jag hat fått mina uttag. Men nä, dom stänger ner kontot å skyller på än det ena, än det andra.

Sen kommet dom hela tiden med nya ursäkter och förklaringar. Att tack för ditt tålamod, ibland tar vissa uttag längre tid. Förstår inte vad deras problem är... allt är omsatt, jag hst inte tagit någon bonus eller freespins när jag gjort mina insättningar.. så jag fattar inte vad deras problem är. Känns som om dom försöker blåsa mig på mina pengar.

Så jag behöver eran hjälp nu, så jag kan få mina pengar och ett slut på det.

Dear Aladino,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that you have received successful payments from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi, I've had a withdrawal before. And that the kyc verification is approved and ready.

However, this time, they have come up with a lot of different excuses, and explanations. Then they say that this matter should be accelerated and have a higher priority. But nothing happens, and I get no updates or anything. Can't go into my playing card either, as they have closed it. So I can not see the status of the 4 outlets, which I have not received yet.

And made their own preconceived decisions and statements, without even asking me. Sad and sad.

Hejsan, jag har fått uttag tidigare. Samt att kyc verifieringen är godkänd och klart.

Dock denna gång, har dom kommit med en massa olika ursäkter, och förklaringar. Sen säger dom att detta ärende ska påskyndas och har en högre prioritet. Men inget händer, och jag får inga uppdateringar eller något. Kan ju ej heller gå in på mitt spelkort, då dom har stängt det. Så jag kan inte se statusen på de 4 uttagen, som jag inte har fått ännu.

Samt tagit egna förutfattade beslut och påståenden, utan att ens fråga mig. Trist och ledsamt.

Thank you very much, Aladino, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Aladino,

I'm Nick and I'll be assisting you from now on. I would like to ask NordSlot Casino to join us and help us resolve the player's issue.

Unfortunately, we haven't receive any respond from the casino yet. Please note that if the casino will fail to respond within the next 7 days, we will be forced to close the complaint as unresolved, which could negatively affect the casino's rating.

Hi, I hace finaly got my money. After a långt time.

Thanks a lot for everything

Kind Regards Anna

Dear Aladino,

Thank you for letting us know that the issue has been resolved. The complaint will be now closed. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru