NordSlot Casino - Hráč se snaží ověřit svůj účet.

Hello,

I made account on nordslot a few days ago deposit like 450 and wanted to withdrawal (neteller) 600 its in progress for 3 days now. I try to verify my account and asked now multiple times to send me a link to verify my account and they just ignore me. Help me please to get contact with them so i can verify my account since the only was is it with a verfication link

Maarten

Dear trainyourbrain,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures.

Is there an option to upload your personal documents needed for the verification inside the casino account?

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello after 4 days and saying i would open this on your site they send me a link for verfication. It took them 4 days to send the link. My account is verified but still waiting for the withdrawal. My advice to other players dont play this casino there are much better ones. I didnt check reviews of this site and normal i do and u see what problems it brings. Support is slow or dont even respond and Live chat they just ignore if the live chat even works 90% of the time its offline.

Still waiting and they just keep ignoring emails

I fully understand your frustration, trainyourbrain. I will set the timer for additional 6 days and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Thats fine thank you for your help. They replied with same emails now that they informed the payment team about it but i know for sure they gonna come with a email asking for a neteller screenshot but they said its fully verified but very shady there are other casinos under gammix i have never had a isseu

Hopefully, we will have some good news on Monday.

Hello trainyourbrain,

Have there been any developments since our last conversation?

Hey sorry Petronela

Yes i recieved my money after like complaining for 10 days straight. Thank you for your help.

Advice to any other player who wants to try this site just avoid it, there are much better options

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, trainyourbrain, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru