Nomini Casino - Hráčka se snaží vybrat své výhry.

Hello,

I've tried multiple times to withdraw my winnings. There are always other statements and excuses. I've tried several times to get an answer from the service team and also asked before it's because the payment to my account isn't working, I haven't received an answer.

Unfortunately, the payment to my credit card does not work, even though I used it to make a deposit. I think that something is wrong here and I hope for an answer. I can only advise against depositing at this Nomini casino, nothing is paid out if you win.

Hallo,

habe mehrfach versucht meinen Gewinn auszahlen zu lassen. Immer gibt es andere Aussagen und Ausreden. Habe schon mehrfach versucht über den Service Team eine Antwort zu bekommen und auch gefragt voran es liegt das die Auszahlung auf mein Konto nicht funktioniert, keine Antwort erhalten.

Auszahlung auf meine Kreditkarte funktioniert leider nicht, obwohl ich damit eingezahlt habe. Ich denke das hier einiges nicht stimmt und hoffe auf eine Antwort. Ich kann nur abraten bei diesem Nomini casino einzuzahlen, bei Gewinn wird nichts ausgezahlt.

Dear Sassenach,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are not able to request the withdrawal at all?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

All my withdrawal attempts had failed until I wrote to them, a few minutes ago the 800 euros arrived in my account.

For information, all the necessary documents were available to the casino, but they still haven't paid out for weeks, always with other excuses. On the first request for transfer, the money didn't reach the bank with no response or explanation as to what the problem was. I am very saddened by the way people treat you at this casino, I think almost none of the players deserve it. Now I have received my first payout, I ordered the second one today, I hope it works too. Please help people to make this casino do its job right and not disappoint people so much. Thank you, I feel very alone with the casino and the responses I have received have not helped in any way.

Alle meine Auszahlung Versuche waren gescheitert bis ich ihnen geschrieben habe, vor ein paar Minuten kamen die 800 Euro auf mein Konto an.

zur Information alle nötigen Dokumente lagen dem Casino vor, trotzdem haben die seit Wochen nicht ausgezahlt immer mit anderen Ausreden. Bei der ersten Bitte um Überweisung kam das Geld nicht bei der Bank an, ohne eine Rückmeldung oder Erklärung was das Problem war. Ich bin sehr traurig über die Art wie man bei diesem Casino behandelt wird, ich denke fast keiner der Spieler es verdient hat. Nun habe ich meine erste Auszahlung erhalten, ich habe die zweite heute bestellt ich hoffe diese klappt auch. Bitte helfen sie den Leuten damit dieses Casino seine Arbeit richtig mach und die Leute nicht so enttäuscht. Dankeschön, ich fühle mich sehr alleine gelassen von dem Casino die Antworten die ich bekommen habe haben in keiner Weise geholfen.

All my withdrawal attempts had failed until I wrote to them, a few minutes ago the 800 euros arrived in my account.

For information, all the necessary documents were available to the casino, but they still haven't paid out for weeks, always with other excuses. On the first request for transfer, the money didn't reach the bank with no response or explanation as to what the problem was. I am very saddened by the way people treat you at this casino, I think almost none of the players deserve it. Now I have received my first payout, I ordered the second one today, I hope it works too. Please help people to make this casino do its job right and not disappoint people so much. Thank you, I feel very alone with the casino and the responses I have received have not helped in any way.

Alle meine Auszahlung Versuche waren gescheitert bis ich ihnen geschrieben habe, vor ein paar Minuten kamen die 800 Euro auf mein Konto an.

zur Information alle nötigen Dokumente lagen dem Casino vor, trotzdem haben die seit Wochen nicht ausgezahlt immer mit anderen Ausreden. Bei der ersten Bitte um Überweisung kam das Geld nicht bei der Bank an, ohne eine Rückmeldung oder Erklärung was das Problem war. Ich bin sehr traurig über die Art wie man bei diesem Casino behandelt wird, ich denke fast keiner der Spieler es verdient hat. Nun habe ich meine erste Auszahlung erhalten, ich habe die zweite heute bestellt ich hoffe diese klappt auch. Bitte helfen sie den Leuten damit dieses Casino seine Arbeit richtig mach und die Leute nicht so enttäuscht. Dankeschön, ich fühle mich sehr alleine gelassen von dem Casino die Antworten die ich bekommen habe haben in keiner Weise geholfen.

Thank you for your reply, Sassenach. I am happy to hear that the first withdrawal has been processed successfully. I will keep this complaint open until your confirmation that the second withdrawal was also successful. Please let me know as soon as you receive the payment.

Hello again there is a delay in the payment, it is 800 euros. Please help, would be great if I get the money before the weekend. Thank you very much for your efforts.

Hallo wieder gibt es Verzögerung bei der Auszahlung, es sind 800 Euro. Bitte um Hilfe, wäre super wenn ich das Geld vor dem Wochenende bekomme. Herzlichen Dank für Ihre Bemühungen.

Unfortunately, there were delays in the payment again. I'll let you know as soon as there are payments again.

Leider gab ess wieder Verzögerungen beider Auszahlung. Sobald es wieder Auszahlungen gibt melde ich mich.

I would suggest that we give the casino one more week. If there is no development within this time frame, we will intervene. Please, keep me informed about any further developments.

Dear Sassenach,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your help so far, unfortunately I don't have a withdrawal from this online casino at the moment. Let me know if you have trouble again later. Thank you for today

Danke für ihre Hilfe bis heute, habe leider keine Auszahlung bei diesem online casino im Moment. Melde mich falls es wieder später Schwierigkeiten gibt. Dankeschön für Heute

Sassenach, do I understand correctly that you have received all withdrawals? Can we now consider this complaint resolved?

Dear Sassenach,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I ordered a withdrawal and will receive the money soon

I am very happy with you and thank you very much

Ich have eine auszahlung bestellt und hodge das geld bald su erhalten

ich melee much querer bei Ihnen und berichte Ihnen vuelen dank

It's that time again the payout doesn't work at nomini. No withdrawal amount is accepted, deposited 100 euros and the answer is always the same now

What should I do now??

I would be very happy if it works I hope for the payment.

my bank details are in the casino. Thanks for your efforts

Es ist wieder mal soweit die Auszahlung klappt nicht bei nomini. Kein Betrag zur Auszahlung wird akzeptiert, habe 100 Euro eingezahlt und die Antwort ist jetzt immer gleich

Was soll ich jetzt machen??

würde mich sehr freuen wenn es klappt ich hoffe auf die Auszahlung.

meine Bankverbindung liegt im Casino vor. Danke für Ihre Bemühungen

As I see in the screenshot, you need to complete the wagering requirements for your deposit. I checked the General T&Cs and I found this:

"6.8 Minimum funds rollover before a withdrawal is x1 (one). If the wager of the funds (the amount of placed bets) is less than the deposit amount, we reserve the right to cancel all winnings and keep the commission of 10% (ten percent) (but not less than USD 0.50 (fifty cents) of the amount of the last deposit as payment expenses, and the 15% (fifteen percent) commission if your account balance has been charged with a bank card or bank transfer. Exclusion for Japan is that Live casino games minimum funds rollover before a withdrawal is x5 (five)."

Some casinos ask players to wager their real money deposits, which is usually in compliance with their AML (anti-money laundering) T&Cs. I suggest that you finish the requirements, otherwise you won't be able to withdraw.

Please, inform us about any further developments.

As I said, my deposit was 100 euros and then had up to 840 euros on my account.

I then had to . Continue playing until everything was gone, very dubious methods, unfortunately I'm not the only one at these casinos

Wie gesagt mein Einzahlung war 100 euro und hatte dann bis 840euro auf mein Konto.

Ich musste dann . Weiter spielen bis alles weg war, sehr unseriöse Methoden, leider bin ich nicht die einzige bei diesen casino

Do I understand correctly that you have lost all your winnings?

Yes, because I couldn't pay out

Ja weil ich nicht auszahlen konnte

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.