Nomini Casino - Hráč má blíže nespecifikovaný problém.



Hello Alanah,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please note that we are not able to help you out based on the screenshots only. Could you please elaborate the issue and describe what exactly happen?

Looking forward to your answer.

Regards,

Nick

Hello Alanah,

Could you please explain your issue in written form. As your posts contain only screenshots with underlined items, it's really hard to understand what might be the issue.

I won the grand jackpot on the magic apple and they asked me for every detail about time before win after win time and bet I have gave them multiple times and they keep making me repeat it . I've given them every single thing they need and the problem is that it doesn't say in there amount box how much I won I lucked out and took a screen shot of what I won with the grandjackpot image and I still had 3 more spins as well and those were never added either I have all of our conversations I took a screen shot of the live chat right after I won it as well and she is the one who said I need to e mail them and they have been asking me to give them the same info over and over the onkt thing missing is the amount in the win box because thats on their side but it says right in the picture I won the jack pot

Could you please also forward all the communication with the casino since the win to nikolas.b@casino.guru?

Regards,

Nick

Did u get the emails

?

Hello Alanah,

I've received all the e-mails thank you. Do you know if the casino already contacted directly the game provider to make sure if the bet happen or not? If they already did and the provider decided that the bet do not exist, I believe there is nothing we can do about it. Did they send you anything since then or is the investigation closed on their side?

Do I understand it correctly that one of the unplaced wins were added to your account? Did the casino contact you since?

At first they said I have to find the missing winning and they can't now they are saying it's thirty but it's not thirty It woukd have said I won 30 but I didn't I hit the grand jackpot and I even still had 3 remaining spins that after that and it didn't even add those

Hello Alanah,

Unfortunately, if the casino's investigation did not find the specific bet, there is literally no way to prove that it really did happen. All I can recommend for now is to try to contact the game provider directly but please note that if their log won't show the bet either, nothing can be done. Please let me know if you will try to get in touch with them.

I have the screen shots of everything

Hello Alanah,

But if the casino has already investigated the issue and they did not find anything, the issue was probably something else like connection or browser issues. That is why I recommend you to contact the game provider directly as the casino did not find any irregularities within the log. We will have to unfortunately close the complaint for know until you receive a feedback from the provider. Please let me know once you receive a respond from them - send their feedback to nikolas.b@casino.guru

Regards,

Nick

Dear ALANAHA,

We hope this message finds you well. We wanted to follow up on your case, which was marked as "Waiting for Regulator" on our website some time ago. We were wondering if there have been any updates or resolutions since our last conversation.

If your case has been resolved by the Licensing Authority, we kindly request you to forward us their official statement at nikolas.b@casino.guru. On the other hand, if the ruling was in favor of the casino, it would still be incredibly helpful for us to know. We understand that it has been a while, but updating your complaint will allow us to either issue black points to the casino (if the ruling was in your favor) or warn other players and users about cases where the Authority supports the operator.

We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.

Best regards,

Nick

It's never been resolved and such a let down

Dear ALANAHA,

Did you actually contact the licensing authorities? If yes, please forward the communication between you and the authorities to nikolas.b@casino.guru.

Dear ALANAHA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.