NewVegas Casino - Výběr hráče byl zpožděn.

Hi.. I request a withdrawal of $600 2 weeks ago, and still have not not received it. I have only made 4 or 5 deposits to this site, usually between 50-100.They keep telling me "their 3rd party company is having tech difficulties" making a bitcoin transaction doesn't take too much technical experience to make. Plus, have seen other complaints about them using that excuse on here. I was "promised" this would be taken care of by Friday, and still nothing. Why can't ANY online casino follow through with what they say and just one not have to anyone issues withdrawaling funds!!? Sorry frustrating!

Dear gpro54,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino and if your account was successfully verified previously? Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello.. Yes, it was attached to a small bonus, but there wasn't much play through. Again.. They're saying the issue is their 3rd party. Yes.. I was verified as well.. I believe yesterday would have been two weeks. It was my first time withdrawaling, but theyve already said what the problem was, and that was their 3rd party. Not kyc, not because im new. Just seems odd a company can't enter a ewallet address and hit submit lol please let me know if you need any other information. Thank you! Greg

Now they haven't replied to my last 2 or 3 emails. Just asking foe updates and what the status was on their 3rd party

Thank you very much, gpro54, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello gpro54,

I looked at your complaint and will do my best to help you. I would like to invite NewVegas Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

I sent bitcoin address 15 hrs ago

Hi! Thank you for sending it. The email in regards to this was sent you perhaps didn’t see it or it went into your junk mail. I sent over the information just now to processing for payment.

Thank you for your help. Hope you to getting this resolved soon.

Dear gpro54,

let me know when you'll receive your winnings, please.

Still nothing!

Still nothing, and have sent their support 2 more emails with the no replies?

The last one I received, told me I had to go in and request a payout again, which I did. Took a screen shot this time with my ewallet address attached.

They said I WOULDN'T have to go through the waiting period again, and I that it was sent to me their 3rd. That was yesterday or day before!!

So they had the person here,their chat which they told me to to give my address to, and their support email team

ALL working on this?? I don't know.

Dear Casino,

could you assist and investigate what happened and where is the problem now, please?

Withdrawal FINALLY received! Thank you, Casino Guru as well always! Villiam.. You the man! You guys are great! NewVegas, maybe find another 3rd party provider??

Dear gpro54,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru