NetBet Casino IT - Výběr hráče je zpožděn.

After depositing €1040 into my account through 4 different deposits, playing all the money on slots, and also using and losing the bonus on the initial slot deposits quickly, I went to withdraw the remaining balance from the account. At that point, I was asked to provide some documents, which I sent, but three weeks later, I am still only receiving delays and haven’t been able to withdraw my money.

Dopo aver depositato 1040€ nel conto, in 4 depositi differenti, aver giocato tutti i soldi sulle slot, aver slottato anche il bonus sui primi depositi slot ma perdendolo tutto nelle prime giocate, sono andata a prelevare il saldo residuo sul conto. Al chè mi sono stati richiesti dei documenti da me inoltrati, ma a distanza di tre settimane ancora ricevo solo posticipazioni, senza poter prelevare i miei soldi.

Hello fedebella,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NetBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The case has been open since 09/27, almost a month, the date on which I sent all the requested documents (selfie with the document, bill, bank statement and photo of the card used to deposit); in the following days I contacted support to understand the verification times: in the first days they gave a time frame of 72 hours, but after that they started saying that it was not possible to have a time frame, not even an indicative one. I wrote the last email on 10/25 but they continued to give vague answers, emphasizing that it is not possible to have a time frame.

Il caso è aperto dal 27/09, quasi da un mese, data in cui ho inviato tutti i documenti richiesti (selfie con il documento, bolletta, estratto conto bancario e foto della carta utilizzata per depositare); nei giorni successivi ho contattato l'assistenza per capire i tempi di verifica: nei primi giorni davano una tempistica di 72h, ma dopo hanno iniziato a dire che non si poteva avere una tempistica, nemmeno indicativa. Ho scritto l'ultima email nella giornata del 25/10 ma hanno continuato a dare risposte vaghe, rimarcando che non si può avere una tempistica.

Hello fedebella,

Please forward any kind of communication between you and the casino regarding this matter to nikolas.b@casino.guru for further review.

Will be awaiting your e-mail.

Regards,

Nick

I have sent the requested documents to the email that was provided to me, thank you

Ho inviato i documenti richiesti alla mail che mi è stata faornita, grazie

Hello fedebella,

Can you please clarify from which e-mail did you forward it to as I could not locate any mails from you so far.

Thanks in advance for the clarification.

Regards,

Nick