NetBet Casino - Hráč se domnívá, že jeho výběr je opožděn.

I made a withdrawal of 300 euros on September 2nd. From the very beginning, this withdrawal was not listed as pending. I have contacted them about a hundred times, informed them about the issue and they keep telling me to wait because their finance department has not responded yet! I have an authenticated account with Netbet for 4 years and have made thousands of withdrawals. It's truly impossible to get a straight answer from them! It's been 7 days and I have yet to receive an update.

Έχω κάνει ανάληψη από 2/9 300 ευρώ ,από την πρώτη στιγμή δεν υπήρχε η ανάληψη στις εκκρεμείς ,έχω επικοινωνήσει 100 φορές μαζί τους ,τους έχω ενημερώσει για το πρόβλημα και συνέχεια μου λένε να περιμένω και ότι το οικονομικό τμήμα δεν έχει απαντήσει ! Έχω ταυτοποιημενο λογαριασμό εδω και 4 χρόνια στις Νετμπετ και έχω κάνει χιλιάδες αναλήψεις .πραγματικά δεν βγάζεις καμία άκρη με τα λεγόμενα τους ! Έχουν περάσει 7 μέρες και δεν έχω καμία ενημέρωση

Dear Thodwris16v,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Thodwris16v,

Have you received your withdrawal from the casino yet?

Dear Thodwris16v,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

20 days later and I still haven't received my withdrawal, nor any response, I keep being told that it is being processed

20 μερες μετα και ακομα δεν εχω λαβει την αναληψη μου ,ουτε καποια απαντηση σχετικη ,μου λεω συνεχως οτι επεξεργαζεται

I have also made a withdrawal that was credited to me normally since then, but the one of 300 as of 3/9 has not been credited to me!!!! The worst thing is that I keep sending emails and I don't get any response even though they are processing it.

Εχω κανει και αναληψη που μ πιστωθηκε κανονικα εκτοτε ,αλλα αυτη των 300 ακομα απο 3/9 δεν μ χει πιστωθει!!!! Το χειροτερο ειναι οτι στελνω συνεχομενα εμαιλ και δεν λαμβανω καμια απαντηση παραμονο οτι το επεξεργαζονται .

Do I understand correctly that you made another withdrawal and you received it already?

Could you please confirm that you passed the KYC verification?

Have you accumulated your winnings of 300€ with or without an active bonus? Has this withdrawal been approved or is it still shown as pending in your account?

It was credited to me just yesterday, yes I have gone through everything from verification! And there were no deposit bonuses

Μου την πιστωσανε μολις χθες ,ναι εχω περασει τα παντα απο επαληθευση ! Και ηταν χωρις μπονους με καταθεση

Could you please specify which withdrawal was credited to you yesterday? Is it the one this complaint is about? Please let me know if we may consider your complaint resolved.

Dear Thodwris16v,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.