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before requesting registration on the platform, I cleared several doubts with the support and one of them was about the withdrawal time where I was informed that withdrawals made by payfun would be processed in 24 hours, this period has already passed and until now the withdrawal is pending, I request information from support and they simply close the service and do not solve any problems.

antes de solicitar cadastro na plataforma tirei diversas duvidas com o suporte e uma dela foi sobre o tempo de saque onde fui informado de que saques realizado pela payfun seria processado em 24 horas , ja se passou esse periodo e ate agora o saque se encontra pendente , solicito informações do suporte e eles simplesmente encerram atendimento e nao soluciona nenhum problema.

Dear maylindabarbosaa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

this is the negligent service of the platform, they simply close the chat without responding.

esse e o atendimento negligente da plataforma , simplesmente encerram o chat sem responder.

Look at the number of complaints that increased on this platform and nobody does anything

Olha o numero de reclamação que aumentou dessa plataforma e ninguem faz nada

4 days waiting and they do not release the money at all the account is all verified and the withdrawal is pending 4 days, I call them at support they say that the withdrawals are through the queue, but that is a lie because I have friends who created theirs new accounts after me and verified and cashed out and less than 50 minutes and I've been waiting 4 days and no responses! Can the casino hold our money like this ?? Without a reason ? And without giving answers to the customer?

4 dias aguardando e eles não liberam o dinheiro de jeito nenhum a conta esta toda verificada e o saque esta pendente 4 dias , chamo eles no suporte eles falam que as retiradas sao por onde da fila , mais isso e mentira pois tenho amigos que criaram suas contas novas depois de mim e verificaram e sacaram e menos de 50 minutos e eu aguardando 4 dias e sem respostas ! O cassino pode prender nosso dinheiro assim ?? Sem motivo ? E sem da respostas ao cliente ?

Now they canceled my account, they said they would send information by email and they didn't send anything, I had just made a deposit of 2 thousand reais on the platform.

Agora eses cancelaram minha conta disseram que enviariam informações por email e nao enviaram nada , tinha acabado de fazer um deposito de 2 mil reais na plataforma.

Dear player,

We regret to inform you that your account has been closed due to a violation of one of the clauses outlined in our bonus terms, specifically clause 10.7. Please note that as a result, your deposit will be refunded.

Look at the email they sent me asking for the Bank's address ?? Am I obliged to forward this data for them to reimburse me ?? Information that I don't know what they are and don't even want to specify….

Your account has been closed and we will refund your deposit. But for that, we would like to ask you to send us an email with the following information:

Account holder name: X (full name must be provided)

Account holder address: X (physical address: city, street, building)

Account holder email address: X

Bank name: X (full name of your bank)

Bank address: X (physical address: city, street, building)

IBAN: X

SWIFT (or BIC): X

Yours sincerely,

N1 Bet Casino Support

Olha o email que eles me enviaram pedindo endereço do Banco ?? Eu sou obrigado a encaminhar esses dados para eles me reembolsarem ?? Informações que desconheço oque sejam e nem se quer especificam….

Sua conta foi encerrada e reembolsaremos seu depósito. Mas, para isso, gostaríamos de pedir que você nos envie um e-mail com as seguintes informações:

Nome do titular da conta: X (nome completo deve ser fornecido)

Endereço do titular da conta: X (endereço físico: cidade, rua, prédio)

Endereço de e-mail do titular da conta: X

Nome do banco: X (nome completo do seu banco)

Endereço do banco: X (endereço físico: cidade, rua, prédio)

IBAN: X

SWIFT (ou BIC): X

Atenciosamente,

Suporte do Cassino N1 Bet

SWIFT I KNOW AND FOOD STORE AND BIC AND LIGHTER!! I MADE THE DEPOSIT VIA PAYFUN AND SENT ALL DOCUMENTS FOR ACCOUNT VERIFICATION! I WANT A REFUND IN THE SAME METHOD THAT WAS USED FOR THE DEPOSIT !!!

SWIFT QUE CONHEÇO E LOJA DE ALIMENTOS E BIC E ISQUEIRO !! FIZ O DEPOSITO VIA PAYFUN E FIZ O ENVIO DE TODOS OS DOCUMENTOS PARA VERIFICAÇÃO DA CONTA ! QUERO REEMBOLSO NO MESMO METODO QUE FOI USADO PARA DEPOSITO !!!

Hello everyone,

Thank you both for your replies.

maylindabarbosaa, if you wish to receive the refunds, I would suggest that you follow the casino's instructions. A refund is not a standard withdrawal and the casino is allowed to choose the payment method, which in a case like this usually is a bank transfer. This is just basic information the casino needs in order to process a transfer.

It was forwarded and I didn't receive any amount. More than a week already

Foi encaminhado e não recebi nenhum valor. A mais de uma semana ja

I forwarded data from py4fun

Bank data

and they are refusing to refund my money, can someone take a position against this here on the platform or just legal means?

Encaminhei dados da py4fun

dados bancarios

e eles estao se recusando a fazer o reembolso do meu dinheiro , sera que alguem pode tomar alguma posição contra isso aqui da plataforma ou apenas meios judiciais ?

2 weeks with 2 thousand reais blocked in the account today, have you seen this ?? Is the Forum taking action regarding this ??

2 semanas com 2 mil reais bloqueado na conta hoje ja ce viu isso ?? O Forum esta tomando providências em respeito a isso ??

I would like to point out that in case you breached the aforementioned term, the casino is not obliged to refund your deposit and it is their free decision to do so. Unfortunately, we are not in a position to force casinos to refund deposits unless we believe the player is fully entitled to it.

Please, let me know if there is anything else I could help you with, or if I have overlooked something, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Violated what deadline ?? I am here every day informing you of everything that is happening and that I have already forwarded everything

which was requested by the platform and until now I have not been refunded and you come

say that they are not obliged to make a refund? This is theft I made the deposit I did not use it 2 thousand reais will I be cheated ??? What is the resolution then that the platform offers ?? I've been here for almost 1 month trying to resolve and receive my money for you, it says that the platform is not obliged to refund?? And that you are going to close the service, that is

a joke!! But if the amount is not refunded, I will file a lawsuit against the platform and they will be obliged to refund me because they are taking possession of something that is not theirs and that is STEALING, STEALING !!

Violado qual prazo ?? Eu estou aqui todos os dias informando tudo que está acontecendo e que ja encaminhei tudo

que foi solicitado pela plataforma e ate agora nao fui reembolsado e voces vem

dizer que eles nao sao obrigados a fazer o reembolso ? Isso e roubo eu fiz o deposito nao fiz utilizaçao do mesmo 2 mil reais eu vou ser lezado ??? Qual a resolução entao que a plataforma oferece ?? Ja estou aqui a quase 1 mes tentando resolver e receber meu dinheiro para voces fala que a plataforma nao e obrigada a reembolsar?? E que voces iram encerrar o atendimento isso e

uma palhaçada!! Mais se caso o valor nao for restituido eu vou abrir um processo contra a plataforma e seram sim obrigados a me reembolsar porque eles estão tomando posse de algo que nao e deles e isso se configura como ROUBO , FURTO !!

And the way you answered me you are being conniving! You are not in a position to force anyone else, you are in a position to rank on the platform and you are supporting them to do this to other people!!

E da maneira que voces me responderam voces estao sendo conivente ! Voces nao tem posição de forçar ninguem mais voces tem posição de classificação da plataforma e voces estao dandos apoio a elas fazerem isso a outras pessoas !!

So let me summarize the case again for you. The casino stated previously that you breached the bonus term 10.7. which states:

"10.7. The use of bonus funds purely to progress through the bonus stages is prohibited. For example when bonus or cash funds are used purely to progress through the bonus stages (e.g. collecting 9 out of 10 coins to reach that bonus feature) and then final stages (e.g. playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) completed with cash bets when bonus funds have been forfeited, lost or wagering met and converted to cash. All the winnings gained during that play may be considered void."

And I said that if you breached this term, it is the casino's free decision to refund your deposit and we cannot force them to do so, because we don't think you are entitled to any refunds when you play using a strategy like this.

Furthermore, please note that we do not "support" any casino, our reviews and casino ratings are not based on one person's experience but on thorough research. You can read more about how we rate casinos here in the following article: https://casino.guru/our-casino-reviews

Dear maylindabarbosaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.