MyStake Casino - Hráč se snaží vybrat své výhry.

Hi, I've been trying to withdraw my money for a week, it's 50 euros, I try to withdraw it by litecoin, ripple, bitcoin cash... but nothing won't let me withdraw it, it tells me that it is being processed and finally it is rejected, I don't even get the request for I withdraw to my binance account, I need help or I will have to put it in the hands of the authorities

Buenas llevo una semana intentando retirar mi dinero, son 50 euros, los intento retirar por litecoin, ripple, bitcoin cash… pero nada no me deja retirarlo, me pone que se está procesando y finamente me lo rechaza, no me llega ni la solicitud de retiro a mi cuenta binance, necesito ayuda o tendré que ponerlo en manos de las autoridades

Dear tmesasuarez03,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, that without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear tmesasuarez03,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.