MyStake Casino - Hráč byl obviněn z otevření více účtů.

Hello, I have logged in correctly and verified my email and address... but I am having a problem when trying to enter the ID, they continually answer me with the following sentence:

We rejected your application because you submitted your documents in another profile. If you have any questions, please contact the company where you are trying to verify your profile kyc@mystake.email

I also have the account on my mobile and I have closed the session to see if that was the problem but neither.

I await your response Thank you

Buenas, he iniciado sesión correctamente y verificado mi correo y dirección... pero me da problema al intentar meter el DNI, me responden con las siguiente frase continuamente:

Rechazamos su solicitud porque envió sus documentos en otro perfil. Si tiene alguna pregunta, comuníquese con la empresa donde intenta verificar su perfil kyc@mystake.email

Tengo la cuenta también en el móvil y he cerrado sesión para ver si era ese el problema pero tampoco.

Espero su respuesta Gracias

Dear Marcodear111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that you have been accused of multi-account registering?

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Marcodear111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.