Mr Bet Casino - Hráčův zůstatek byl odečten.

Yesterday playing I won around 92,000 Chilean pesos, I stopped playing and left a withdrawal request for 20,000, today when I enter the game I see that I only have 62,000, I thought they had already deducted the 20 thousand I go to the withdrawal history and still this pending in progress ... I have 10 thousand left, I'm going to play and I have my balance, I lose about 10 thousand, but when I change the game, my balance only had 13 thousand ... I thought it was a visibility error because it appeared at the top my real balance, but no, I lost the 13 thousand and I was left with a balance of 88 pesos ... and they still do not make the deposit in my account ... before this I made 2 more withdrawals because according to me I still had a balance enough but they denied me due to lack of funds .... I need someone to do something about it and regulate these games ... one deposits real money, if it is won and requested a withdrawal they should do it .... I feel scammed. ..

Ayer jugando gané al rededor de 92.000 pesos chilenos, dejé de jugar y deje una solicitud de retiro por 20.000, hoy al ingresar al juego veo que solo tengo 62.000, pensé que ya me habían descontado los 20 mil voy al historial de retiro y aun esta pendiente en curso...me faltan 10 mil, voy a jugar y tengo mi saldo, pierdo como 10 mil, pero cuando cambio de juego en mi saldo solo tenia 13 mil....pensé que era un error de visibilidad porque arriba aparecía mi saldo real, pero no, perdí los 13 mil y me quede con un saldo de 88 pesos...y aun no me hacen el deposito en mi cuenta....antes de esto hice 2 retiros más porque según yo aun tenia saldo suficiente pero me los negaron por falta de fondos....necesito que alguien haga algo al respecto y se regulen estos juegos...uno deposita dinero real, si se gana y solicitó un retiro deberían realizarlo....me siento estafada...

Hello Mónica,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would try to contact the casino.

Could you please advise if you have played with bonus or real money? Isn't there any information about the transaction or the withdrawal request visible in your casino account? Is your account fully verified in the casino?

Looking forward to your answer.

Regards,

Nick

Dear Mónica,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be rejected for the above mentioned reason.