Mr Bet Casino - Hráč žádá o vrácení vkladu.

My account was blocked for breaching the bonus terms. I accept the decision, but I want a refund of my deposit. The casino can suspend my bonus. However, as I didn't make any withdrawals, there was no damage to the casino, I just want my refund of BRL 500 BRL.

Minha conta foi bloqueada por descumprir os termos de bônus. Eu aceito a decisão, porém quero reembolso do meu depósito. O cassino pode suspender meu bônus. Porém, como não realizei nenhum saque, não houve quaisquer danos ao cassino, apenas quero meu reembolso de R$ 500 BRL.

Dear milena.spegiorin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which bonus you activated? If possible, post here a link to the offer you redeemed.

Did the casino specify which bonus term you breached? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

I activated the first deposit bonus, 150% to use in the casino. I am aware that I violated the 7.13 term, however I did not cause any damage to the casino, as I was unable to make any withdrawals. So I'm just asking for the reversal of my first deposit made.

Eu ativei o bônus de primeiro depósito, 150% para usar no cassino. Eu estou ciente que violei o termo 7.13, porém não causei dano algum ao cassino, já que não consegui realizar nenhum saque. Portanto estou apenas pedindo o estorno do meu primeiro depósito feito.

Thank you for your reply, milena.spegiorin. I checked the T&Cs and I found this:

"7.13. Bonuses offered by Mr.Bet are intended for genuine recreational players only. Abuse of any bonus offer will not be tolerated. Mr.Bet reserves the right to investigate, cancel, suspend or lock any account if bonus abuse is suspected. At our discretion, all bonuses and subsequent gaming activity may be revoked and voided, and deposits returned.

Bonus abuse mentioned above, may include, but are not limited to, these:

- Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements.

- Leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed.

- Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play, Using strategies that take advantage of any software bug or failure.

- Working in a syndicate with other players to abuse promotions, deliberately cheating or other unfair behavior;

- Using multiple accounts to claim a bonus or a free spin offer more than once;

- Taking advantage of any software or system bug, loophole, fault, error or failure including, but not limited to, in respect to any game;

- You or people associated with you may directly or indirectly influence the outcome of an event, to obtain an unlawful advantage, including using scam tactics or strategies;

- If wagers have been offered, placed and/or accepted due to an error, such as a mistake, misprint, technical error, force majeure or otherwise;

- Winnings from "free spin" or "bonus" features initiated with bonus funds but completed after the bonus has been wagered, lost or forfeited will be removed.

- An attempt to turnover Casino bonus or use of bonus spins whilst Real Money is locked in pending Sportsbook bets."

I am afraid that if you breached any of the above-mentioned points, the casino doesn't owe you anything, nor it is obliged to refund you your deposits. Especially if those deposits were used when the violation occurred. I can only recommend that you avoid using any of these strategies in the future.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.