Mr Bet Casino - Hráč se snaží dokončit ověření účtu.

I submitted my documents on Sunday April 23 around 6am and it has been more than 48 hours. Two documents are still pending.

Dear dspr.fifi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided? Have you provided all the required documents as soon as possible and in the correct format? Have you received any feedback regarding the documents you already submitted?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hi. The first verification finished a few hours ago, and I had to re-submit two documents which was proof of residence and statement of the deposit I made.

I sent the proof of residence in a pdf format this time using my bank statement. As for the proof of deposit, it was only a screenshot of the deposit details that had "Dana R" on it. I attached the screenshot below. I did try going on the computer and mobile to find a way to get my whole name, address, and deposit made, but I couldn’t find a way to.

I will wait again and see and update you. Thank you.

Dear dspr.fifi,

did you request a bank statement from your bank and submitted it to the casino? Was there any recommendation from the casino about the ongoing verification process?

Hey, so as of right now I have no choice but to wait for the new statement to get uploaded which would be May 18th. This would be the last way I can think of and if that doesn’t get approve, I’m not sure what else I can do. I will keep you posted. Thanks!

Hey, I want to update. I spoke to them again to confirm. One of the chat representative stated that the bank card ***2 is verified, but want the proof of Interac payment I made on the site. They stated weeks ago that it was the bank card ***2, but now they’re saying it’s Interac, so I uploaded the PDF statement of my interac with the payment date posted of April 24 (which I already let them know it was processed on the 24th and have made a note of it). I will let you know the status.

Hey, my documents were finally approved. I’m getting my winnings now slowly. Thanks for everything

I am glad to hear your account was verified.

Please let us know when the withdrawal of your funds is processed or if you need any further assistance.

Hey,

I’ve received the withdrawals. Thanks again! They told me the wrong bank they wanted proof of (I used 3) until I spoke to the last person and confirmed which one. It was a headache, but finally got to it. Thanks again.

Dear dspr.fifi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru